Customer Service Representative

Lp LESLYE DOMINGUEZ

Corpus Christi, TX, *****

****************@*****.*** / 361-***-****

SUMMARY

Communicative customer service professional motivated to maintain customer satisfaction and contribute

to company success. History managing large amounts of inbound calls and sustaining satisfactory

relationships with customers. Offers skill with CRM systems paired with outstanding active listening and

multitasking abilities.

SKILLS

. Complaint Resolution . Product Knowledge

. Inbound and Outbound Calling . Scheduling

. Information Security

EXPERIENCE

Customer Service Representative / Alorica - Corpus Christi, TX 10/2021 - 11/2023

. medicare part d representative

. Answered customer inquiries and provided accurate information regarding products and services.

. Provided excellent customer service to resolve customer complaints in a timely manner.

. Maintained detailed records of customer interactions, transactions and comments for future

reference.

. Resolved complex problems by working with other departments to provide solutions that meet

customer needs.

. Developed strong relationships with customers by providing personalized assistance and support.

Server / Olive Garden - Corpus Christi, TX 07/2019 - 09/2021

. Greeted guests and provided menus.

. Provided excellent customer service to ensure satisfaction.

. Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.

. Prepared drinks according to standard recipes.

. Checked food before serving it to customers.

EDUCATION AND TRAINING

High School Diploma 06/2020

Ray High School - Corpus Christi, TX

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