Branon Smith

Nashville, TN

ad0x2j@r.postjobfree.com

+1-901-***-****

Authorized to work in the US for any employer

Work Experience

Ramp Supervisor

Southwest Airlines - Nashville, TN

February 2023 to Present

• Ensure all Ramp Personnel are properly assigned and utilized. Requests overtime as needed and maintains maximum use and efficiency of all Employees on duty. Oversees breaks and lunch periods to control Employee productivity.

• Assists in training Ramp Agents to ensure that they are aware of appropriate regulations, procedures, and Company policies.

• Determines that aircraft are properly serviced and provisioned prior to departure and that all forms and records are properly completed and maintained.

• Coordinates, as needed, with Operations, Customer Service, Maintenance, Provisioning, and Dispatch to maintain the stations on-time performance.

• Provides special care, attention, and assistance to all SWA Customer’s as needed.

• Evaluates the work performance of Ramp Agents to ensure that their work performance, attendance, and appearance meet Company requirements.

• Monitors the handling and operating condition of all ramp equipment and all other tools and equipment needed for ramp services. Makes sure ground equipment is serviced and fueled as necessary.

• Performs special tasks or assignments as delegated by station management personnel. Mentors Agents for future Leadership programs.

• Ensures Agents comply with Ramp procedures and use of correct forms and tools to comply with Company regulations and standards.

• Performs special tasks or assignments as delegated by station management personnel

• Knowledge of Contract and other policies and procedures. Cargo Agent

Unifi - Nashville, TN

February 2016 to February 2022

Expedite and route movement of incoming and outgoing cargo and freight shipments in airline, train, and trucking terminals and shipping docks. Take orders from customers and arrange pickup of freight and cargo for delivery to loading platform. Prepare and examine bills of lading to determine shipping charges and tariffs.

• Reviewing import and export documents

• Discussing shipping options and prices with clients

• Organizing goods into different shipping categories to assist with payment and fees

• Determining the best route for shipping

• Planning logistical transportation details with shipping companies and airlines

• Negotiating shipping costs with freight company vendors

• Communicating with vendors regarding claims and payment adjustments

• Managing and assisting with cargo loading processes

• Tracing lost packages and communicating details with clients

• Inspecting items and counting items to compare with the invoice information

• Estimating costs for clients, including shipping, postage and additional transport costs

• Communicating the shipping status to customers

• Monitoring shipments to ensure a vendor picks up the cargo or delivers cargo

• Creating shipping documents, including bills, invoices and reports

• Tracking shipping details, including cargo contents, weight and transportation time Customer Service Expert

T-Mobile - Nashville, TN

August 2016 to January 2022

Customer Service Level 3 representative at global company. Working with specialized accounts independently to service the needs of our customer base with real-time feedback and secure information for a better customer experience.

Customer Service Representative

Verizon Wireless - Franklin, TN

January 2013 to December 2015

Customer Service Rep working independently to ensure value and services of customers accounts. Voted Employee of the Year for 2014.

Delivery Driver

Ajax Turner Company, Inc. - Nashville, TN

April 2010 to July 2014

• Deliver a wide variety of items to different addresses and through different routes

• Follow routes and time schedule

• Load, unload, prepare, inspect and operate a delivery vehicle

• Ask for feedback on provided services and resolve clients’ complaints

• Collect payments

• Inform customers about new products and services

• Complete logs and reports

Caregiver/Personal Assistant

SHELBY HOMES Health Care - Memphis, TN

March 2011 to December 2012

At home care giver working with in-home service to provide care for all daily functions such as cleaning, food prep, and transportation. Class F endorsement Education

Bachelor's in Business Administration

Tennessee Technological University - Cookeville, TN August 1995 to May 2000

Skills

• Customer Service (8 years)

• Home Health

• Care Giver

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