Lead Teacher Customer Service

SHARYL McKinney-Lowman

Hard worker and always up for the challenge to learn new things

Kankakee, IL 60901

***************@***.*** - 815-***-****

I really like computer work and working with the public. Authorized to work in the US for any employer

WORK EXPERIENCE

Lead teacher

Staci Jo's Daycare, - Joliet, IL - July 2016 to Present Teach 3/4 year olds their numbers colors and to help them in different centers in the room, such as the different sensory stations. I help to build strong motor skills. I make sure that we follow and have structure on a daily basis.

Custodian

Nettle Creek School - Morris, IL

Responsibilities

Clean the school

Senior Care Provider

Dupage Will Family Caring Angels - Bolingbrook, IL Responsibilities

Take care of seniors in their homes.

Accomplishments

Still on the job.

Lead Teacher

Discovery Kids Learning Center - Minooka, IL - June 2016 to July 2016 Lead the childrens lessons for the week.

Activity Aide

Park Pointe Senior Living - Morris, IL - April 2016 to May 2016 Responsibilities

I did activities with the residents and transported them to and from the dinning room and activity rooms. Accomplishments

I felt that I had a great impact on the residents there they would always tell me thank you four choosing to work with the elderly and that we need more good people to do it. Skills Used

I used a lot of my education on this job such as recognizing sundowners, and a few of the different types of dementia.

Lead Teacher

Staci Jo's Day care - Joliet, IL - 2015 to 2016

Responsibilities

I was a lead teacher for kids between the ages of 3 and 6 Cigna healthcare Medicare pharmacy rep

Cigna healthcare - Bourbonnais, IL - February 2012 to June 2012 Responsibilities

I answered calls and answered questions for members on Cigna Medicare they would ask if they were in their donut hole yet or they may had to have a medication reviewed for one reason or another or I would call their pharmacy and override prescriptions for them.

Accomplishments

I achieved a accomplishment for customer satisfaction. Skills Used

Computer, phone and customer service

CCP Customer Service for Wellcare

The Results company - Streator, IL - November 2010 to April 2011 I answer calls from members about thier plans and benefits for wellcare/medicare. Cashier

BP - Minooka, IL - May 2010 to June 2010

• Worked the cash register

• Night shift closing

• Nightly drops

• Shift paper work

I also worked there from 9/2011 - 2/2012

Cashier

cemeno's - Channahon, IL - 2004 to 2005

• Took orders over the phone, worked on the cash register • Helped people with making choices • Kitchen food preparation

Cashier

casy's - Atwood, IL - 2002 to 2003

• Worked the cash register • Night shift closing • Nightly drops Encounters

Cigna health care - Bourbonnais, IL - February 2000 to March 2002 Cigna health care, Bourbonnais, IL Encounters 2001-2002

• Performed data entry of medical claim forms

• Typed letters to doctors and patients regarding claim status

• Assisted with mailroom duties including opening, preparing and batching mail

• Responsible for general clerical duties such as typing, copying and faxing documents

• Reviewed microfilm to obtain patient's medical history Picker

World Kitchen - Monee, IL - February 2001 to June 2001 Picker

• Picked orders

• Drove equipment to fill the orders for stores.

Picker/non-con clerical

Sears Logistics - Manteno, IL - November 1998 to November 1999

• Picked and filled orders for stores and customers

• Non-con clerical, bundled tickets, inventory control

• Scanned tickets

• Used computer to check for merchandise on loading docks or in slots. Packer

Ivex Packing - Grant Park, IL - October 1994 to November 1996 Packer

• Packed plastic trays

• Read work orders

• Labeled boxes

• Dated boxes

EDUCATION

BSHS/ Bachelors Degree in Human services / Gerontology Kaplan Universiry

2014 to 2016

Associate in healthcare administration/medical records University of Phoenix - Phoenix, AZ

2008 to 2010

Diploma in Medical Billing & Coding Certification Program Joliet Junior College - Joliet, IL

SKILLS

I have worked with the disabled.

AWARDS

I have made the Deans list every term.

I take pride in every aspect of my life and my school is no different. I have made the Deans list every term. ADDITIONAL INFORMATION

SKILLS/ABILITIES

• Medical Manager • Microsoft Word, Excel, Works, Outlook, and the Internet • Record data • Excellent telephone and customer service skills

• Adaptable • Proficient in 10-Key

• Loyal • Helpful

• Cope with dead lines • Flexible

• Responsible • Organized

• Logical • Hardworking

Gerontology

Case Management

Lead teacher

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