Customer Service Supply Chain
Resume:
JOVY-LYN V. ABILAR
********@*****.***
HTTPS://WWW.LINKEDIN.COM/JOVYLYN-ABILAR-06371762
SKILLS
Proficient in Microsoft programs to include Excel, PowerPoint, Word, etc.
Experienced in enterprise resource planning (ERP) to include systems applications and Products (SAP) and Sales Force
EXPERIENCE
CUSTODIAL WORKER/YOKOTA AIRBASE
JUN 2022 – MAY 2023
Senior employee responsible for training new team members in all standard cleaning procedures. Accountable for the overall organization and cleanliness of all hotel areas. Maintain positive working relations between staff and customers to ensure maximum customer service experience.
ORDER ENTRY/MARKETING & SALES SPECIALIST
HENKEL ASIA PACIFIC
MAY 2016 – NOV 2019
Utilized Systems Applications and Products (SAP), to process orders, pull reports, and maintain company records. Conducted market analysis and research to increase the organization’s competitive advantages over their competitors. Implemented Lean Six Sigma tactics that increased my department’s overall efficiency.
BACKLOG MANAGEMENT SPECIALIST/HEWLETT PACKARD
APR 2013 – OCT 2013
Managed and resolved all company backlog issues to achieve revenue maximization. Coordinated with various departments within the organization to resolve supply chain issues. Developed weekly and monthly status reports on all customer orders.
REPORTS SPECIALIST/WEST CONTACT SERVICES
SEP 2007 – APR 2013
Progressed from a customer service associate to a workforce analyst, then a reports specialist. Coordinated with medical providers to verify policy holder’s insurance coverage. Maintained work/break schedule for approximately 200 call agents. Consolidated evaluation reports and reported results to company leadership. Developed and maintained professional relations with international clients.
EDUCATION
PURSUING BUSINESS ADMIN DEGREE
University of Makati
VOLUNTEER EXPERIENCE OR LEADERSHIP
Donated school supplies to kids in impoverished communities. Painted school and planted trees in order to improve their learning environment. Mentored students, providing them with positive role models and encouraged learning.
Contact this candidate