Delivery Driver Customer Service
Resume:
ADRIAN JONATHAN GALANG
**** ****** **., ****. ***. Teresita, Angeles City, Pampanga, Philippines, 2009
********.***@*****.***
PROFILE
A highly motivated, reliable, and skilled team player with years of experience in providing services to customers. Adaptable and resilient - seeking for new skills and opportunities for career and self-growth.
SUMMARY OF QUALIFICATIONS:
A total of 11 years of experience in food industry, tinsmith and currently as a driver to be broken down as follows:
oPresently working as a truck driver in an ice plant business that involves safe handling a delivery of ice to different client stores and restaurants.
This work experience allows to adapt to work in a stressful environment, take initiative to work-related tasks, and be self-driven and resourceful to any work situation.
oFour-years experience in fast food chains doing warehouse and stock management, customer service, electronic cash registry, order-taking, food preparation and handling, and food delivery; Adept at washing, peeling, and cutting raw food as well as cleaning and sanitizing the work area.
These are fast paced, physically demanding – at times requiring extended period of standing as well as working under pressure as well as having a neat appearance and a friendly attitude.
o1-2 years experience as a Head Assistant in a Tinsmith Business with the role of assisting in bending and fabrication of metal sheets and installation of ventilators and roof gutters which requires heavy weight handling.
This experience helped to manage to develop skill in collaborating with colleagues.
Employed by one of the largest and well-known department stores in the Philippines for at least one year as a Promotional Merchandiser (SM Supermalls) that assist customers on how to operate general household merchandise.
PROFESSIONAL SKILLS
Flexible in work schedule - willing to work overtime and weekends.
Able to follow guidelines accurately.
Experienced in working in a dynamic and fast-paced environment.
Can work efficiently while unsupervised.
Cash registry and POS
Basic computer knowledge.
Knows how to communicate in English.
Maintenance and repair reports; Trip reports; Accident or incident reports; Driver logbook; Inspection report (pre-trip, en-route, post-trip)
PROFESSIONAL EXPERIENCE
July 2019 to present- Mr. Freeze- Permanent Full-time Truck Driver
Performs safety routine check at the start of the shift - checks the whole condition of the truck by lifting Takes customer’s orders
Perform pre-trip, en route and post-trip inspection and oversee all aspects of vehicle
Professionalism in customer service
Record cargo information, hours of service, distance travelled and fuel consumption
Oversee condition of vehicle and inspect tires, lights, brakes, cold storage and other equipment
Receive and relay information to central dispatch
Drives manual transmission vehicle
Travel for extended period of time and overnight
October 2018-April 2019 Salesman Demo
Assigned to house decoration section - specifically with curtains - to assist customers with their curtain queries and needs.
January 2017 - September 2018 - SM Pampanga - Stockman
Assigned to SM Department Store warehouse to do inventory of stocks (household decorations) annually.
Upon delivery of supplies, verifies the count per boxes, and serial numbers of items matches the receipt of the delivery.
Performs sales demonstration of household decors to customers like battery operated picture frames, curtains, and others.
March 2011 - July 2012- Gomez Tinsmith/Bender Helper Assistant
September 2016 - December 2016 - Gomez Tinsmith- Head Assistant
Does gutter of the house.
Assist with the rest of the staff in installing ventilator and roofing.
Assist the customer during sales and provide receipts after service and sales.
Does major bending of metal sheets and fabrication of ventilators and roof gutters
March 2015 - August 2016 - McDonald’s Henson - Store Maintenance Delivery Rider
Overall cleaning of the entire store – floorings, washrooms, store glass panels, and store walls
Maintains cleanliness of parking area during store closing.
Maintains cleanliness of air conditioning unit.
Receives warehouse stocks inventories and supplies – tallying, organizing and arranging in store shelves.
Performs FIFO inventory system.
Delivery Rider (McDonalds’ Delivery)
Ensures accurate and prompt delivery of orders to customers’ addresses.
March 2014 - Feb 2015 - Fresh Green Leaf Nepo Quad - Cashier Service Crew
Receives and prepares customers’ kiosk orders.
Takes orders and prepares them as customers requested.
Receives payments and handles electronic cash registry.
Cleans tables and arranges chairs after customers dine in
Handles customer service issues when the need arises.
EDUCATION:
June 2014- March 2015 CCEMI (Christian Charismatic Ecumenical Ministries) Angeles City
oHighschool Graduate
June 2009 – March 2011 Undergraduate high school (from first year to third year) Holy Angel University
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