Customer Service Representative
Resume:
Constance Roseboro
*******************@*****.***
IQOR Charlotte, NC January 2019-Present
Customer Service Representative
Handle inbound calls, analyze data and make recommendations as needed
Categorize and comply information to effectively resolve member issues in a timely matter
Resolve customer concerns by using the appropriate resources
Culture Stone Chester, SC May 2013-October 2018
Production Worker
Labeled and loaded material
Met production standards in a daily, weekly, and monthly time frame
Ensured inventory was processed in an efficient matter while assisting others to produce
quality products
Connextions Charlotte, NC September 2012- April 2013
Non-Licensed Agent
Verified clients’ benefits, solved problems via telephone and email
Handled inbound calls while transferring calls to the correct department for assistance
Provided strong customer service with the highest degree of courtesy and telephone etiquette
Spherion Charlotte, NC July 2011-August-2012
Customer Service Associate
Handled inbound calls from members and sorted out human resource issues relating to their healthcare benefits
Researched information and provided feedback to customers in a timely matter as required
Assisted team members and supervisors with special projects to resolve issues with accounts
EDUCATION
Chester Senior High School Chester, SC
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