Customer Service Administrative Assistant
Resume:
Precious Burnett
Merrillville, IN *****
***************@*****.***
To obtain full- time employment with the opportunity for advancement. Focusing on Customer service, Administrative assistant, Healthcare
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Claims Specialist
Allstate Insurance - Remote
August 2022 to October 2023
• Determines covered insurance losses by studying provisions of a policy or certificate.
• Establishes proof of loss by studying documentation and assembling additional information from outside sources.
• Documents specific claims by completing and recording forms, reports, logs, and records.
• Analyzes insurance claims to prevent fraud.
• Prepares reports by collecting, analyzing, and summarizing information.
• Resolves claims by approving or denying documentation, calculating benefits due, and determining compensation settlement.
Senior Billing Specialist
The Cigna Group - Remote
June 2021 to July 2022
• Primary responsibilities include complete patient account set up, maintenance and some reconciliation
(Cigna Medical Group, medical claims accounts).
• Provide excellent Customer Service via incoming and outgoing phone communications
• Healthcare Experience in Patient Billing
• Work hand in hand with Health Care Center's to ensure accurate process flow and communications.
• Manage insurance demographic information accurately ensuring timely claims payment.
• Logging documentation in Share Point
• Support of Healthcare Financial Services department through organization and distribution of mail.
• Collect and process customer payments and process customer refunds. Licensed Optician
Walmart - Bedford Park, IL
May 2019 to June 2021
• Perform eye exams
• Face to face interaction with patients
• Checking patients in for appointments
• Updating patient demographics
• Entering prescriptions into computer data base
• Placing orders for glasses and contacts
• Repair patient prescription eyeglasses
• Verify patient Insurance
• Update patient documents In share point
• Billing patient insurance
• Scheduling appointments for existing and new patients
• Handle at least 25-50 inbound and outbound calls Patient Care Technician
Northwestern Hospital - Chicago, IL
January 2016 to May 2019
• Keep patient rooms tidy and sanitized
• Assist patient with everyday needs (personal hygiene, using the restroom, grooming etc.)
• Monitor vital signs (temperature, pulse etc.) or EKG signals and patient condition
• Take fluid samples or other specimens for testing
• Assist nursing staff in administering basic treatments
• Perform basic nursing procedures (e.g. changing bandages)
• Ensure rooms have adequate patient care supplies
• Assist patients with particular issues or needs
• Provide appropriate emotional support
Education
High School Diploma
Harper High School - Chicago, IL, US
August 2009 to June 2013
Skills
• Customer service
• Google Docs
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