Customer Service Real Estate
Resume:
Mary C. Castleberry
**** ******* ******, ***** *****, CA 91945
ad0wpd@r.postjobfree.com
Dedicated, result-oriented team player with experience in management, training, sales and customer service. Effective communicating with diverse types of personalities and ethnicities. Proficient in English, Spanish. Quick thinker, learner, and planner. Posses and ability to demonstrate control under stressful situations, able to get along with everybody, and able to adapt quickly to change. Self-motivated, works with minimal supervision. Employment history
Outreach Assessor Campesinos Unidos, Inc. 8/30/2009-Present San Diego, CA
• Conducts outreach activities by cold-calling potential clients throughout San Diego County.
• Educate clients in available program services.
• Help clients complete applications, and gather information to meet criteria for county weatherization program.
• Responsible for developing a system to ensure outreach coverage.
• Attend all mandatory trainings.
• Maintain professional commitment to the program.
• Display sensitivity, and good judgment to the needs of clients. Tax Professional H & R Block 2004 – 2011 San Diego, CA
• Tax preparation for individuals and businesses.
• Follow up with clients and if needed, assist with IRS audits.
• Gather factual information through questioning, examination of documents, and observation.
• Analyze and provide tailored solutions in accordance to tax law and the IRS.
• Completed over 52 advanced tax classes and received various tax advisor certifications.
• California Tax Education Council License.
Real Estate Sales Keller Williams Realty 2007-2008 La Mesa, CA
• Interact, educate and guide clients from beginning to end of all real estate sales.
• Responsibilities included: coordinating escrow, negotiating and presenting offers, Maintained comprehensive knowledge of local markets, competition, and real estate laws, and monitored industry trends.
• Real Estate License.
Sales Manager HMSHOST 1996-2004 San Diego, CA
• Responsible for the management and oversight of 5 concurred locations and 1 bar.
• Responsibilities included: Staff supervision, scheduling for over 80 employees, maintain good customer service, cash control, and employee training.
• Responsible for maximizing sales, and maintaining quality control, safety and security protocols, as well as customer satisfaction.
• Coordinate closely with customers and managerial personnel to resolve any problems in timely and courteous manner.
• Provide training to employees in all 5 restaurants regarding its operation.
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