Virtual Assistant Customer Service

Molly L Rockwell

Fairhope

***************@*****.*** 251-***-****

linkedin.com/in/mollylrockwell https://www.simplyrockwell.com Summary

A committed virtual assistant who is passionate about delivering valuable solutions for small businesses. Focused and driven to promote improvement through continuous organization and skill development. Dedicated to developing clear communication and effective solutions that focus on achieving realistic objectives. Experience

Virtual Assistant

SimplyRockwell

Jan 2022 - Present (1 year 5 months)

Conceptualized a solo entrepreneurial business.

Built a website based on the framework for SimplyRockwell Continuous development of key skills used as a virtual assistant Teacher

Baldwin County Public Schools

Aug 2020 - Jun 2021 (11 months)

Developed and implemented a curriculum following state and school guidelines Assisted students with learning objectives and presented daily lesson plans Tracked students’ progress and gave individual feedback Data Entry and Data Analysis of student progress

Head Cashier

The Home Depot

Oct 2021 - Present (1 year 8 months)

Led cashiers through company practices

Maintained 100% cashier metrics

Awarded Cashier of the Month in April 2022 and January 2023 Awarded friendliest cashier August 2022

Paraprofessional

Connecting the Pieces

Oct 2021 - Present (1 year 8 months)

Assisted students and their parents with specific educational and behavioral goals through the cyber schools virtually in Pennsylvania. Took detailed notes from each session and reported to the school and CTP. Customer Service at point of sale

Training and guidance of cashiers and customers

Molly L Rockwell - page 1

Computer troubleshooting and maintenance

Education

University of South Alabama

Bachelor of Science, Elementary Education

1992 - 1995

Mississippi State University

Studies, Elementary Education and Music

1988 - 1992

Licenses & Certifications

Alabama Teaching Certificate - Alabama State Department of Education Issued Jul 1995 - Expires Jun 2023

MRP-0033-0727

Skills

com • computer skills • computer troubleshooting • customer relations • customer service • data analysis • email • lotus notes • progress • relationship management Honors & Awards

Cashier of the Month - The Home Depot

Apr 2022

Cashier of the Month - The Home Depot

Jan 2023

Molly L Rockwell - page 2

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