Remote Data Entry Specialist
Resume:
Amoni Porter
Data Entry
Austin, TX *****
*************@*****.***
Seeking a professional problem solving position where my fast and accurate typing skills of 80WPM together with my solid database management knowledge will contribute to any company’s success! Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Clinical Data Entry Operator
Natera - Austin, TX
December 2022 to Present
• Create new orders on Laboratory Inventory Management System (LIMS) and perform necessary checks to ensure proper accessioning.
• Accession samples with high accuracy and efficiency.
• Accurately enter patient data into the Laboratory Inventory Management System (LIMS). • Ensure that the information in LIMS is up-to-date.
• Scan test requisition forms and attached paperwork. Ensure that all paperwork belong to patient and upload to case.
• Protect patient health information (PHI) at all times to ensure compliance with HIPAA and privacy policies.
• Perform safe and proper handling of samples (blood, buccal, and tissue).
• Maintain familiarity with standard operating procedures (SOP) and quality standards determined by the clinical laboratory.
• Works with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job.
• Completed training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training.
• Perform other duties as assigned.
Data Entry
iEnergizer - Austin, TX
September 2022 to December 2022
responsible for transferring data from paper formats into computer files or database systems. Their transfer of data happens manually or using scanners. They type in customers' information and create spreadsheets, verifying them against source documents at different stages during the process. Works with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job.
Completed training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training. Perform other duties as assigned.
Email & Chat Customer Service Representative
VXI Global Solutions - Austin, TX
June 2022 to September 2022
for elite client, acted as a brand advocate for their Virtual Reality (and/or) Video product line(s) through email, chat and social media correspondence. addressed customer inquiries, concerns, suggestions, appreciation, or requests across multiple social media platforms.
Meta Content Reviewer
Meta - Austin, TX
April 2022 to June 2022
The main function of the content reviewer is to edit and proofread content from the strategy team including items, manuscripts, typeset copy, and printers proofs for style and correctness in meeting program specifications. Job Responsibilities:
• Responsible for editing, rewriting, and authenticating user manuals, application papers, product description, data sheets, and specification books.
• Receives text from internal sources and rewrites documentation in a clear and concise style. • Improves editorial and visual standards for documents and recommends new designs, layouts and procedures as needed.
• Edits, writes and/or rewrites articles, publications, presentations, and other materials to communicate clearly and effectively research findings, technical developments, and other news and information. Claims Representative
AHCM - Houston, TX
January 2022 to March 2022
• Provide expertise or general customer service support by reviewing, researching, member inquiries. • Consistently meet established productivity, schedule adherence and quality standards • Answers phone calls regarding provider search, existing claims, and member IDs as needed. • Adheres to privacy and confidential and proprietary company policies and procedures (i.e., HIPAA). • Communications - interacts effectively
• Teamwork - Work and interact effectively as a team member; support the team approach • Effectively navigate various computer systems to locate critical information. Works with PHI on a regular basis both in paper and electronic form and have access to various technologies to access PHI (paper and electronic) in order to perform the job.
• Completed training relating to HIPAA/PHI privacy, General Policies and Procedure Compliance training and security training.
• Perform other duties as assigned.
Social Listening Associate
Accenture - Remote
July 2021 to February 2022
• Work with client to monitor special engagements.
• Work with cross-functional teams to identify and escalate any urgent or trending issues. • Engage with the client’s social media followers in highly visible social channels.
• Independently triage, appropriately route, and resolve client escalations.
• Manage multiple simultaneous, fast-changing projects with either the same or multiple stakeholders. • Ability to summarize an issue in a high-quality way (for bugs/escalations to internal teams) • Triage and escalate effectively
(able to take many users report of a topic and summarize the issue for engineering, product, or PR teams)
• Maintained efficient clerical systems
• Assist and resolve all providers or members needs and due diligence. customers and handled their needs and complaints
Fraud Collections Specialist
CreditServe - Pflugerville, TX
November 2020 to July 2021
• Conduct large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customer's needs, clarify information, research every issue and provide solutions and/or alternatives to pay outstanding balance
• Build sustainable relationships and engage customers by leveraging active listening • Keep records of all conversations in a comprehensible way in the database
• Meet personal and team monthly collection goals
Collection Agent
Altus Global Trade Solutions - Kenner, LA
February 2019 to November 2020
Collected, ready to grow customer management and problem-solving skills to the next level. Implemented inbound and outbound business-to-business collections strategies, as well as the conclusion on an open account on behalf of clients quickly and professionally. Phone etiquette, attention to details and a self-starting attitude. Trained and coached to help build skills to make me successful! Credit Specialist
Conn's Home Plus - Harvey, LA
February 2018 to February 2019
• Provide face to face assistance to customers through the buying process to include merchandise selection, payment and finance options and pick up and delivering
• Make telephone calls to existing and potential customers attempt to collect payments
• Review terms of sale or loan documents. Ensure all customer information is correct, including phone numbers, income and addresses
• Ability to assist with merchandising and store product set-up
• Maintain database by entering new and updated customer and account information • Overcome any objections and influence customers behavior
Enrollment Broker - Medicaid & CHIP/ Perinatal (TEMPORARY) MAXIMUS - Austin, TX
June 2017 to February 2018
• Assist clients with enrolling in Medicaid & CHIP.
• Help clients find a doctor/dentist in their area.
• Inform/ read scripts to clients of programs of enrollment.
• Handle and carefully respond to all inbound and outbound customer inquiries • Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive, patient, empathetic, and understanding • Appropriately communicate with customers
• Compassionately handle sensitive situations surrounding healthcare needs, education, and prevention planning
• Adhere to all client and regulatory compliance laws
• Document and notating all customer-facing interactions onto customer’s accounts
• Engage leadership for support, when (appropriate) Account Manager - Billing & Retention
Spectrum/TWC - Austin, TX
June 2016 to June 2017
• Oversee retail inventory handle complaints via phone and/or email.
• Greeted customers and determined the problem or reason for their call.
• Canceled or upgraded their current services.
• Attempted to persuade customers to reconsider cancellation.
• Maintains database by entering new and updated customer and account information • Collect payments on past due bills; Assist in the resolution of outstanding payments from past due accounts. Phone/Chat Customer Service Representative (Temporary)(GRAVEYARD) Google - Austin, TX
January 2016 to June 2016
Greeted new Google Wallet customers via Live Chat.
● Provided information on all the benefits of Google Wallet.
● Assisted customers by resolving any issues they might have occurred during usage. Education
High school or equivalent
Lyndon Baine Johnson Early College High School - Austin, TX August 2011 to June 2015
Bachelor's in Computer Science
Huston-Tillotson University
Skills
• Customer Service
• Cash Handling (5 years)
• Call Center (6 years)
• Billing (3 years)
• Security (2 years)
• Excel (4 years)
• Phones (5 years)
• Data Entry (5 years)
• Typing (5 years)
• Retail Sales (Less than 1 year)
• Retention (5 years)
• Schedule Appointments (3 years)
• Hospitality (6 years)
• CSR
• Customer Care
• Customer Support
• Credit Union
• Collections (4 years)
• Live Chat
• Outbound Sales
• Phone Etiquette
• Account Management
• Cold Calling
• Telemarketing
• Negotiation
• Technical Support
• JavaScript
• Java
• Help Desk
• Microsoft SQL Server
Links
https://www.linkedin.com/in/amoni-porter-645620236/ Certifications and Licenses
driver's license
Assessments
Written communication — Proficient
May 2019
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Proficient
Medical billing — Proficient
January 2022
Understanding the procedures and forms used for medical billing Full results: Proficient
Data entry: Attention to detail — Completed
March 2022
Maintaining data integrity by detecting errors
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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