Jovanna Malgioglio

312-***-**** ad0wkk@r.postjobfree.com Chicago, IL 60638

EXPERIENCE

PACKAGE HANDLER, Hodgkins, IL

Ups, December 2022-Present

BARTENDER, Mt. Greenwood, IL

Hinky Dinks, March 2022-December 2022

CUSTOMER SERVICE REPRESENTATIVE, Joliet, IL

Estes Express, July 2021-June 2022

• Addressed customers courteously using suitable methods and problem-solving skills.

• Investigated and researched issues to determine root causes and appropriate resolution methods.

• Utilized automated systems to log and retrieve call information.

• Responded to telephone inquiries and complaints following standard operating procedures. ASSISTANT MANAGER, North Riverside, IL

Hot Topic, September 2019-March 2021

• Communicated with clients to address questions, concerns and needs and provide quality customer service.

• Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.

• Assisted with new employee training and conducted performance reviews to track overall progress. Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.

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• Resolved customer complaints and handled refunds and returns to promote satisfaction.

• Organized company merchandise and displays to increase brand awareness and product sales. SALES LEAD, North Riverside, IL

Journeys, September 2019-October 2019

EDUCATION

COSMETOLOGY IN COSMETOLOGY, Oak Lawn, IL

Cameo Beauty Academy, September 2003

HIGH SCHOOL DIPLOMA, Lemont, IL

Mt. Assisi, June 2001

CERTIFICATIONS

• Cosmetology

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