Customer Service High School

ELIZABETH JOHNSON

**** ****** ***, *******, ** **111 361-***-****

Email: ******@*****.***

Education

Bachelor of Arts in Communication, 2007

Texas A&M, Corpus Christi

Experience

****-**** ****titute Teacher

Jefferson County School District (Kelly Services)

• In charge of high school, middle school, or elementary school classrooms in the absence of their teachers

• Reviewed schoolwork with students and assigned homework, if available

• Made sure students were well-behaved and the classroom was orderly

• Assisted students with their work on a one-on-one basis whenever needed

• Accompanied class during lunch and kept students on task 2015-2018 Substitute Teacher

Jefferson County School District (Kelly Services)

• In charge of high school, middle school, or elementary school classrooms in the absence of their teachers

• Reviewed schoolwork with students and assigned homework, if available

• Made sure students were well-behaved and the classroom was orderly

• Assisted students with their work on a one-on-one basis whenever needed

• Accompanied class during lunch and kept students on task 2012-2012 Receptionist

Kiewit Offshore, Ingleside, TX

• Completed payroll and timecards for 15 to 20 employees

• In charge of ordering and picking up supplies

• Set up weekly meetings with clients and typed up weekly minutes

• Answered phones and distributed daily office mail

• Made and returned phone calls to clients

2011-2012 Customer Service Representative

Verizon Wireless, Ingleside, TX

• Helped customers understand issues pertaining to their bills and accounts

• Assisted customers in purchasing cellphones and cellphone plans

• Received payments for phone services

• Provided technical support to Verizon customers

1997-2011 Paraprofessional

Ingleside School District, Ingleside, TX

• Completed payroll for front office

2

• Set up appointments for counselors

• Completed and mailed students’ transcripts to different colleges

• Helped plan Class Day and Graduation for high school seniors 1994-1997 Payroll Clerk

Big M Pest Control, Ingleside, TX

• Distributed payroll checks

• Managed employees’ timecards

• Cashed checks and provided cash for employees’ cash drawer

• Scheduled reconciling returned checks with customers 1991-1994 Returns Clerk

Navy Exchange, Philadelphia, PA

• Informed military personnel of NSFs

• Revoked check cashing and purchasing privileges until debt had been paid

• Instituted a financial plan for personnel to help them take care of their debt

• Informed higher-ranking officers of military personnel’s no-show status

• Input personnel information into database

1989-1991 Customer Service

AmSouth Bank, Birmingham, AL

• Helped customers with questions concerning their accounts

• Redirected calls to the appropriate departments for service

• Provided basic account information to customers

1987-1989 Customer Service

Navy Exchange, Kings Bay, GA

• Informed military personnel of NSFs

• Instituted a financial plan for personnel to help them take care of their debt

• Informed higher-ranking officers of military personnel’s no-show status

• Input personnel information into database

1985-1987 Returns Clerk

AmSouth Bank, Birmingham, AL

• Informed customers of NSFs

• Instituted a financial plan for customers to help them take care of their debt

• Kept in contact with management on the status of cleared NSFs Additional Skills

• Call Center Operations

• Communication and Client Relations

• Customer Service

• De-Escalation and Conflict Resolution

• Training development aptitude

• Microsoft Office

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