Customer Service Data Entry

Eleni Kasa, ***********@*****.***

Texas Zip - ***48 Phone: 469-***-****

SKILL

●Computer Skill: Microsoft Applications: Word, Outlook, Excel, Access, and PowerPoint, Quick-Book, GPS Monitoring program, ELD and Big-Road

●Analytical Skill: Helping assess road situation and reschedule drivers on an alternate route. Identify customers' interests and solve problems. Data entry and inventory control.

●Interpersonal skill: Working with drivers, customers and vendors, good customer orientation

●Accounting & Human Resource: Atlas and IMOJA (IMIS) and quick book

●Language skill: Fluent: English, Amharic. Basic: Italian and French

SUMMARY OF PROFESSIONAL EXPERIENCE

February 2018 to December, 2022 ALG Transport LLC, Customer Service Representative, Dallas, TX

Recruitment and onboarding of drivers, processing drug tests and background checks.

Maintain all accidents, safety violations, unsafe conditions, and accident investigation reports.

Conduct Drive log reviews (DOT hours of service)

Knowledge or experience in IFTA(International Fuel Tax Agreement), Filling road taxes

ELD and Big Road follow-up and DAT and Truckstop Load board

Kept records, monitored driver daily logs for errors or violations

Dispatching dry and reefer load

Unpaid debt collection and bank statement reconciliation.

Coordinate good dispatch and delivery activities between drivers and customers.

Coordinate and assign equipment and load to drivers

Track and update equipment log (location & status)

Negotiate rates and coordinate backhauls with brokers and load boards, ITS & Power DAT

May 2017 – February 2018, Sales/Customer Service Representative, Dillard’s, Garland, TX

Customer service, Cashiering, assisting with Inventory Control and Loss Prevention

Processing returns while adhering to store policy

Helping customers with a variety of concerns

Putting away merchandise, restocking, updating inventory as needed

Informing customers of active and upcoming promotions

Receiving & Tagging Weekly Shipments, Merchandising & Display as needed

Aug. 2002 – May 2015: Administrative Assistant, International Committee of the Red Cross (ICRC)

Assists with day-to-day administration of contracts between the ICRC and external contractors for outsourced services.

Audits the contractors' invoices against the goods and services provided by the contractor and approved by the ICRC.

Processes the payment of contractors' invoices and monitors payments.

Performed various data processing and registration of clients accurately - IHL Database system

Monitored the exchange of Red Cross messages between refugees and their families, as well as detainees and their families.

Assisting in collecting (RCMs) from families to be addressed to their relative in detention

Registering and following-up the

Unaccompanied Minors in the refugee communities, and whenever possible,

organizing family reunifications of Unaccompanied Minors with their families;

Providing constant support to the

volunteers and staff members of the Ugandan Red Cross Society;

EDUCATION

Library and Information Science Addis Ababa University

Associate Degree: Addis Ababa University College of Commerce, Office Management

High School Diploma: Entoto Technical and Vocational School, Administration

CERTIFICATE OF TRAINING AND LICENSE

Certificate of Training; John Hopkins University, Contact Tracer

General Line: Life, Accident, Health and Life Insurance License -Texas Department of Insurance

International Computer Driver’s License (ICDL) basic and advance

Winning an Audience: International Committee of the Red Cross

Cyber Safety and Security: International Development Program Career Portal

Basic and Advanced Security in the Field: International Development Program Career Portal

Certificate of training: Technical support from Google.

Contact this candidate