GRANT THOMAS

** ***** *****

Alexandria, KY *****

859-***-****

ad0wht@r.postjobfree.com

Education

Northern Kentucky University, Highland Heights, KY Bachelor of Science in Marketing

Minor in Business Administration

Experience

DHL Global Forwarding, Hebron, KY

Air Export Supervisor, October 2022 - October 2023

• Built and maintained strong relationships with vendors (airlines, trucking companies, and others).

• Calculated the most cost-effective cost and routes for export shipments.

• Prioritized billing accuracy and on-time pickup / delivery of local shipments.

• Supervised the work of seven air export specialists.

• Led the CVG export team to a first place ranking nationwide in billing accuracy, volume shipped, & profitability.

• Met KPI standards in accordance with the Company’s key performance targets.

• Ensured customer's freight was delivered on timely basis.

• Organized, allocated, and planned day-to-day work of export operations team.

• Handled all temperature controlled shipments for the local branch. Air Export Lead, May 2022 - October 2022

• Negotiated airline & trucking contracted rates.

• Trained, supervised, and evaluated team members in air export processes.

• Executed export and customs documentation as well as AES submissions for government approval.

• Ensured accurate and timely client billing and vendors payments.

• Communicated with overseas offices to ensure cargo was delivered to consignee in a timely manner.

• Interacted with customers to arrange their international export shipments. Air Export Specialist, Jan. 2019 - May 2022

• Prepared, handled, and processed shipment documentation.

• Interacted with customers to arrange international shipments.

• Met key performance indicators to support branch and company goals.

• Invoiced customers accurately and timely for the services I provided.

• Ensured a smooth and timely freight process flow was provided. RDI Corporation, Latonia, KY

Team Leader, Mar. 2018- Jan. 2019

• Supervised daily call center operations for a team of 30+ interviewers.

• Implemented weekly reporting systems to improve interviewer communications.

• Participated in weekly internal calibration calls between multiple RDI sites.

• Maintained site quality assurance statistics and report findings to management.