Customer Service Representative
Resume:
Dexter McArthur
Irvington, NJ *****
********.******@*****.***
Education
Franklin K Lane, Queens, NY September 2005- June 2009
High School Diploma
Work Experience
Delta Hotel by Marriott, Woodbridge, NJ
Assistant Housekeeping Manager December 2023- June 2023
Supporting the management team as needed
Planning and organizing accommodation
Coordinating guest and staff laundry services and ensures that charges are posted accurately and in a timely manner
Able to resolve employee and guest issues
Managing Housekeeping staff, including training, disciplinary procedures, delegation of work, evaluation of performance
SoJo Spa, Edgewater, NJ
Customer Service Representative (Remote) October 2018- November 2020
Coordinate guests’ consultation records with Spa therapists.
Complete daily opening/closing procedures and checklists per assigned area.
Assist with reservations/bookings of spa treatments while monitoring staff availability to ensure prompt service.
Ensure that guests’ needs are of first importance by implementing active listening.
Lowe’s Home Improvement- New York, NY
Sales Specialist July 2015- September 2018
●Prepares for customer inquiries by studying products, services, and customer service processes.
●Responds to customer inquiries by understanding inquiries; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
●Records customer inquiries by documenting inquiries and responses in customers' accounts.
●Improves quality service by recommending improved processes and identifying new product and service applications.
Starbucks Company- Brooklyn NY
Barista June 2013- February 2015
●Ensures that all customers are educated on our products and services.
●Maintains the highest quality, consistent product standards.
●Verbally receives and calls back customer orders in a friendly manner.
●Reports all customer complaints to the manager on duty.
Skills
Accuracy Adaptability Analyzing Problems Attention to detail
Conflict resolution Customer-Centric Microsoft Office
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