Customer Service Human Resources

Alberta Bailey

***** ***** **** **.

Houston, Texas 77036

ad0wf2@r.postjobfree.com

Mobile: 832-***-****

Summary: Highly motivated and experienced Manager with over 30 years diverse experience in retail management, customer service, and sales; enjoy interacting with customers and coaching, supporting, and developing members of the team. Ability to provide sound judgment with confident decision-making and adapt to frequent change and a high-pressure environment; recognized for maximizing sales and providing first class customer experience to help achieve the company’s objectives.

Skills

Sales, Microsoft Word, customer service, recruiting, Retail Management, HR, employee relations, accounting, talent development, fashion consultant/stylist, results driven, facilitating skills, highly flexible and organized, team builder, training, risk management, sales retention

Experience Highlights

Rainbow Houston, TX

Co-Manager 07/2022- Present

Supervise employees while providing overall customer service; assist Store Manager in all aspects of store operations, including selling, customer relations, human resources, training, visual merchandising, and loss prevention. Responsible for balancing daily records, managing inventory control, ensuring bank deposits, and providing high-quality customer service.

Walmart Houston, TX

Team Associate 04/2020-7/2022

Control the operations of the store to ensure that company standards and expectations are consistently met

by ensuring merchandise is presented and organized following procedures and guidelines. Maintain store

recovery to ensure a clean, neat, easy to shop environment; merchandise processing, In-Store marketing

and coaches associates in providing efficient and friendly service on the floor. Monitors inventory and

stock daily; ensures markdowns are processed according to policy on an accurate and timely basis

and assists with training Associates on loss prevention awareness and store shortage goals.

Kirkland’s Houston, TX

Assistant Manager 05/2019-04/2020

Thoroughly support and execute all aspects of operations and merchandising by driving business results

and effectively coach the store team. Results driven; utilize root cause analysis to improve inventory

control including sales and profit growth, expense control, promotions, merchandising execution and

adhere to providing excellent customer experience through our BE Great service model. Responsible for

driving profitable sales while protecting company assets and supporting company initiatives. Support and

inspire high performing teams to accomplish company goals, initiatives, and priorities, by executing and

providing valuable feedback. Fulfil online orders through our ecommerce BOPIS strategy by retrieving

products purchased online from in the store inventory; Analyze inventory and cycle count results,

producing standardized reporting and actionable insights for senior managers.

Citi Trends Clothing Store Houston, TX

Store Manager 06/2009-05/2019

Managed a team of 15 employees in a high-volume retail store and exceeded sales goals; maintained proper inventory controls, facilitated inventory transactions while upholding compliance standards for shrink control; Daily monitoring sales activities to ensure that customers receive satisfactory service. Forecasted resourcing levels based on revenue projections, scheduled staff, directed and supervised employees, engaged in sales, inventory-taking, reconciling cash receipts, and assisting customers; In charge of hiring and training employees and ensuring proper adherence of staff members to all Citi Trends policies and procedures.

Education

Sanford-Brown Institute Pharmacy Technician Certificate

Houston, TX 03/2007-03/2008

Durham’s Nixon Clay Business College Business and Marketing Management Certificate

Austin, TX 08/1984-10/1985

Southside Pharmacy Pharmacy Technician Extern

Houston, TX 02/01/08-05/09/08

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