Human Resources Executive Assistant
Resume:
ROSA GRIJALVA
Dumont, NJ ****8
**********@*****.***
Cellular: 201-***-****
Summary: Experienced bilingual professional administrator possessing a Marketing Degree and proven success within operational and financial teams.
Experience:
Executive Assistant/Office Manger–Oak Beverages,West Nyack, NY (January 2023-September 2023)
•Point of contact for onboarding new hires in company systems and work devices.
•Responsible for continual updates of contact lists/users passwords and sending out group emails as needed.
•Coordinated new product meetings with sales group by sending out invites, set-up venue, catered meeting and checked in guests day of the event.
•Implemented, organized & maintained device contracts and mobile records.
•Responsible for ordering office supplies, pantry supplies and printed marketing material.
•Aided accounting department with past due accounts and bimonthly statements.
•Supported in daily screening of phone calls for direct manager and company's owner. As well as ordered their lunches as requested.
Executive Assistant – contracted at BNY Mellon through staffing agency (April 2019 – July 2022)
•Reported directly to FX COO and assists with calendars of other Global Head of Markets managers.
•Responsible for booking travel on Concur website and by calling Amex Travel.
•Handled submission of foreign exchange vendor invoices for the FX team.
•Submitted expense reports for all managers via Concur.
•Maintained and managed distribution lists for the foreign exchange department.
•Assists in setting up calendar invites by reserving meeting spaces, checking in visitors before escorting guests to the designated meeting room as well as client dinner arrangements.
•Processed submission of forms for onboarding new hires.
•Coordinates global weekly commentary for FX sales manager.
•Assisting in special longer-term projects
Apria Healthcare, Long Island City, NY
Customer Relationship Liaison (February 2017-April 2019)
•Point of contact for specific VIP accounts, Interacted with VIP accounts by performing follow up functions with physicians and medical groups, regarding products and services.
•Conducted a range of administrative duties such as accepting patient complaints, requests and performed compliance reports which benefited in the promotion of company products and services. Handled all customer requests as needed.
•Identified and developed strategic functions to improve patient experiences by updating spreadsheets, database and advising sales territory managers.
•Reviewed subscription order and insurance documentation for order processing to ensure proper confirmation was communicated to patient before delivery.
•Prepared and provided therapists with daily routes and reviewed any special requests or concerns from patient conversations.
•Liaised with territory managers on a weekly or bi weekly basis confirming order fulfillment dates and patient set up completions.
•Assist General Manager with special projects, ad hoc reporting.
Dumont Board of Education, Dumont, NJ
Instructional Aide (February 2015-February 2017)
•Assisted children with learning disabilities in classroom setting by prioritizing & addressing questions and concerns.
•Directed and applied discretion to nurse, teacher, or parent regarding child’s case.
•Maintained students’ Individualized Educational Plans and confidentiality.
Thales Components Corporation, Totowa, NJ
Sales Support (February 2014-November 2014)
•Coordinated routine communications between repair logistics, customs brokers, and sales team for accurate deliveries and invoicing per Thales agreement with customers.
•Processed and monitored of purchase orders and consignment inventory.
•Proofread and edited incoming work orders to verify accuracy and ensure facility obligations are accurately identified.
Peacock Products, Bergenfield, NJ
Customer Service Representative (March 2011-February 2014)
•Administered largest account in house, representing 70% of business.
•Managed all approvals of artwork for printing purposes by measuring artwork.
•Worked with computer graphic art work to process proofs for customers and once approved, ordered formatted plates for printing.
•Processed invoices for accounts receivable.
Olympus Surgical and Industrial America, Orangeburg, NY (2003–2009)
Operations Department/Customer Invoice Administrator (2006-2009)
•Maintained invoices through external company web sites on 20 plus accounts.
•Managed governmental documentation for the surgical division via governmental websites such as Wide Area Workflow and Veterans Affairs.
•Regularly updated the surgical division’s database with accurate tax certificates.
•Worked with internal A/R department, coordinating customers’ payments.
•Validated for approval of new customer accounts into database by double checking for duplicates or existing accounts.
•Created and implemented procedure manual for Customer Invoice Administrator position.
Export Department/Export
Customer Service Associate (2003-2006)
•Managed sales leads for international company representatives.
•Organized our first Latin America agents meeting at our Orangeburg office and coordinated presentations for sales meeting.
•Responsible for processing pro-forma invoices and credits.
•Liaised with internal Technical Service Department for repair orders by following up with estimates, receiving approvals and collections.
•Scheduled and coordinated repaired equipment pick-up at our facility.
•Invoiced online approvals of customers repaired equipment.
Radiodetection Corporation, Mahwah, NJ
Inside Sales Representative (1997-2002)
•Reported directly to Vice President of Operations coordinating efforts of Area Sales Managers, Distributors and Representatives.
•Followed up on trade show leads and supported 25,000 phone inquiries per year.
•Coordinated on site demonstrations and translated demonstrations for overseas customers.
•Qualified leads and sales accordingly. Resulting in interdependent relationships with assigned and new accounts building trust and loyalty of customer base.
•Executed direct mailings for sale demonstrations.
•Tracked equipment sent to tradeshows or demos, providing regular updates to sales representatives and distributors.
•Distributed sales literature and sales leads to appropriate territory managers for new prospects while monitoring and maintaining inventories for Latin America literature.
Computer Skills: AICS, SAP, Act, AS400, JDE, IFS, CRM, Lotus Notes, Outlook, Adobe Photoshop 7, Illustrator 10.0; Nitro Pro; Skype, Tableau, Catalyst, Identity Management system, access, Microsoft Word, Excel & PowerPoint.
Education:
St. Thomas Aquinas College, Sparkill, NY
Bachelor of Science in Marketing Concentration: International Business
Contact this candidate