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Customer Service Representative

Location:
Houston, TX
Salary:
$35
Posted:
November 06, 2023

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Resume:

Sara Hayn

**** ******* **., *******, ** *****

713-***-****

E-Mail: ad0wbo@r.postjobfree.com

Management/Administration

SUMMARY:

** ***** ** ********** ** management/administration and supervision

Solid theoretical training in management

Highly effective in promoting a positive, productive work environment

Resourceful in solving problems and maximizing resource

Strong interpersonal and communication skills

Accountable Care Organizations (ACOs)

EXPERIENCE:

Houston Nephrology Group, Houston, TX October 1992 – May 2023

Practice Administrator

Management/Administrator

Provide administrative support to 7 physicians, 3 Nurse Practitioners and staff. Travel and supervise all 4 offices

Maintain a database in excess of 7,500 client accounts

Cut cost 20% by more effective purchasing of supplies by also informing staff of material cost and encourage ideas for economizing

Responsible for all dialysis partnerships, Medical Directors as well as communicating with lawyers and CPA.

Distributing all partnership checks to each doctor according to their percentage

Maintain escrow accounts and pay invoices

Assist with the implementation of new software and equipment. Resolve any IT related matters

Ensure organizational proficiency and compliance with all state and federal regulation

Responsible for all incentive programs as Davita IKC, MIPS, MHMD and ACOs

Human Resources

Provide employees and the necessary support and tools to perform their jobs well

Work with staff to solve problems and handle emergencies

Interview, hire and terminate staff members as needed

Maintained employee records

Stay current with all Texas Employment Laws

Keep up with HIPPA, OSHA and CLIA standards and training

Write and maintain job descriptions, employee handbook and policies and procedures

Managed employee payroll and payroll taxes, bank reconciliations, account receivable/payable, data entry, daily deposits, balance daily report and end of the year closing

Managed employee and physicians medical insurance and 401K benefits

Insurance Specialist

Handle all electronic and paper claims submission of hospital, office and dialysis to Medicare and private insurance companies

Maintain Insurance correspondence, appeals, re-bills and ICD/CPT coding corrections

Posting all insurance and patients payments

Follow-up on patients/insurance aging analysis

Download ERA daily

Cardiology Consultants of Houston, Houston, TX 1988 - 1992

Medical Assistant/Insurance Clerk

Drew blood samples and prepared it for analysis or transportation

Performed electrocardiograms and stress test on patients

Verifying, pre-certifying and billing medical insurance to Medicare and private insurance

Analysis of aging report and collection

Diagnostic Clinic of Houston, Houston, TX 1985 - 1988

Medical Assistant

Drew blood sample to over 75 patients a day

Performed chest x-rays and electrocardiograms

Scheduled appointments and answered phones

EDUCATION:

Kennedy Western University, Houston, TX (2004)

Master’s Degree in Healthcare Administration

Our Lady of the Lake University, San Antonio, TX (1999)

B.A. Liberal Studies/Business Management

SKILLS: Computer skills: E-Clinical Works, Athena and Microsoft



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