Michael Green

***** ************ ** *** ****, ***667 Houston, TX

832-***-****)

ad0way@r.postjobfree.com

Professional Objective:

Key Qualification:

● Adapt to change

● Attention to detail

● Great at troubleshooting

● Communicate with other

● Supervise others

● Train others

● Program computers

● Prepare reports

Work Experience:

Alorica

January 2020-June 2020

AT&T Service Manager

● Managed clients trouble tickets, guiding them through the process of repairing their issues with their internet and phones managed by AT&T.

● Worked with multiple accounts at once, making sure every customer got their update on their services in a timely manner.

● Contacted the customer via email and phone with updates on a regular basis showing, professional customer service while being courteous towards the customer at all times.

● Assisted companies such as hospitals, universities, fire stations, and police stations. Helping them get there issues fixed as soon as possible due to the nature of the issue. US ARMY

May 2018-December 2019

Ft. Bliss, TX

Information Technology Specialist

● Installed, operated, and maintained 2 routers, 3 switches, and 3 laptop computers as well as a Local Area Network.

● Provided System administration and direct support for information dissemination and content staging.

● Validated 1 command post node 40 minutes faster than any other team in the company receiving an award from the head director.

● Guided, trained, and supervised a team of 3 on 2 different tasks resulting in 100% qualification for our training objective.

● Performed Information Assurance, providing security services and attributes of availability, authentication, confidentiality, integrity and non-repudiations Network Operations Service Desk Clerk

● Installed, tested, maintained, and upgraded operating systems software and hardware to comply with Information Assurance Requirements.

● Worked under the direct supervision of one Senior Local Area Network Manager for all Local Area Network related functions.

● Assisted in the planning, configuration, management, and monitoring of the Wide Area Network within my organization.

● Implemented Information Assurance vulnerabilities, alerts, and bulletins to at least 5 computer systems and networks a day before closing up shop. Walmart

June 2022 - Current

Cashier

● Increased the number of customers checking out at a register on a regular basis by 3%.

● Cleaned, monitored, and counted the registers every day to ensure the correct amount was accounted for and maintained every day for the most accurate report.

● Trained 2 new employees to be cashiers and guided them to have long careers in this department.

Whataburger

June 2015 - May 2018

Cook/Chef

● Cooked and prepared food daily to ensure meals were ready when called upon by the customer.

● Cleaned and maintained the equipment used to prepare and cook the food so there weren’t any health violations within the company.

● Trained 4 new employees to cook all the food within the company to ensure growth and progression.

Education:

● Basic Leadership Development Course, 3 weeks, 2018, Non-Commissioned Officer Academy, Fort Bliss, Texas

● Advanced Skills Course for Information Technology Specialist, 19 weeks, 2018, Fort Gordon, Georgia

● Basic Skills Course, 9 weeks, 2018, Fort Jackson, South Carolina

● High School Diploma, Alief Elsik High School

Training:

● First Aid and

CPR/Safety

● Equal Opportunity

● Sexual Harassment

Prevention

● Land Navigation

● Marksmanship

● Physical Fitness

● Self-Defense

● CISCO Network

Fundamentals

● CISCO Routing

Protocols

● IT Essentials I

● IT Essentials II

● Network

Administration

● Security+

● Supervision

● Leadership

● Management

Contact this candidate