Customer Service Front Desk
Resume:
Sylvia Montana
****************@*****.***
***** ** *** ****, *****, Florida, 33177
Objective:
Criminal Justice Major seeking position in the criminal justice field in order to further my understanding of the inner workings of the law. EXPERIENCE:
Full time, Jimenez Hart Mazzitelli Mordes, Miami, FL January 2023 - May 2023
40 hours/week
● Legal Assistant - Answering the phone and greeting clients. Managing mail. Organizing case files and business files. Drafting discovery responses. Scheduling hearings, depositions and mediations. Making copies/scanning documents. Composing letters. Assisting with time-sensitive correspondence. Calendaring response deadlines.Assisting with special projects as assigned.Becoming familiar with insurance terminology.Performing other related duties as assigned by management. Part-Time, Santos Medical Rehab Center, Miami, Fl
January 2019 - December 2022
30 hours/week
$12,000/year
● Front Desk Receptionist- Assisting in customer service, answering calls, filing documents, making appointments, and problem solving, controlling flow of clients,
Part-Time, Express, Miami, Fl
September 2018 - November 2018
● Sales associate - helping customers find the perfect product, organize the store, maintain the clean environment of the store, cash out customers Internship, Santos Medical Rehab Center, Miami, Fl March 2016 - May 2018
● Assisting in the activity center, keeping the elderly entertained and helping with broken technology
● Front Desk - Assisting in customer service, answering calls, filing documents, and making appointments
Internship, Santos Medical Rehab Center, Miami, Fl September 2015 - March 2016
● Greeter
● Customer service
● Marketing
EDUCATION
Florida International University, Miami, Florida
● Bachelor in Criminal Justice July 2018 - December 2021
● Minor in Psychology July 2018- December 2021
● Certificate in National Security July 2018 - December 2021 SKILLS
● Bilingual: Fluent in English and Spanish; beginner in ASL
● Multitasker
● Microsoft Word, Excel, PowerPoint,
● Detail oriented
● Fast Learner
● Problem solver
● Adaptable
● Independent worker
● Customer Service
● Office skills
● Creative
● Writing
● Customer Service
● Problem Solver
● Help Desk
● Search Engine
● Research
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