Case Manager Management
Resume:
Farbod Zahabinejad
Carmicheal
********************@***********.***
Work Experience
Case Manager
HORNE LLP - California
March 2023 to September 2023
Diligently reviewed and assessed documentation and cases related to California rent relief to ensure compliance with state regulations and program guidelines.
• Operated with a meticulous attention to detail, achieving a 99.9% accuracy rate in case assessments and verifications.
• Acted as a pseudo-legal expert, performing tasks akin to legal analysis, to ensure all submitted documents were genuine and free from fraud.
• Collaborated with cross-functional teams and liaised with external partners to facilitate swift and accurate processing of rent relief cases.
• Assisted applicants in understanding the requirements and procedures of the rent relief program, providing clarification on complex matters to ensure transparency and fairness.
• Implemented best practices and offered insights on process improvements, contributing to the efficiency and effectiveness of the case management system.
• Continuously updated knowledge base regarding state regulations and guidelines, ensuring the most accurate and up-to-date information was applied to case evaluations. Skills Acquired:
• Detailed-oriented documentation review
• Legal analysis and fraud detection
• Interpersonal and communication skills
• Process optimization
• Regulatory compliance and understanding
Sales Specialist
K-DESIGNERS - Sacramento, CA
March 2023 to July 2023
Appointment Setting: I have consistently exceeded targets in setting high-quality appointments for our clients, ensuring a steady flow of prospects for the sales team.
Cold Calling Expertise: With a knack for engaging and persuasive cold calls, I have successfully generated leads and identified opportunities in various industries.
Sales Champion: My ability to build rapport, understand customer needs, and present compelling solutions has resulted in closing deals and driving revenue growth.
Lead Generation: I have a strong instinct for identifying potential customers and qualifying leads, contributing to the development of robust sales pipelines.
Sales Process Optimization: I continuously seek opportunities to improve sales processes, streamline workflows, and enhance efficiency for maximum results. Service Advisor
Quick stop smog - Sacramento, CA
March 2022 to October 2022
Customer-Centric: I excel at understanding and addressing customers' automotive needs, building trust, and delivering solutions that enhance their driving experience.
Technical Proficiency: My deep knowledge of automotive systems and repairs enables me to effectively communicate with technicians and assist customers in making informed service decisions.
Efficiency and Organization: I am adept at managing service schedules, streamlining operations, and optimizing workflow for maximum productivity.
Team Leadership: As a Shift Manager, I have demonstrated leadership skills, overseeing staff, and ensuring seamless operations in a fast-paced automotive service environment.
Problem-Solving: I thrive under pressure and excel in diagnosing issues, providing accurate estimates, and resolving challenges to keep vehicles running safely. Parts Specialist
Auburn Collision Center (at Auburn Toyota) - Auburn, CA May 2021 to November 2021
• Managed the end-to-end parts procurement process for the center, ensuring timely and accurate ordering of parts necessary for collision repairs.
• Maintained optimal inventory levels, conducting regular audits to guarantee availability of critical parts and minimize delays in repair processes.
• Worked closely with mechanics and technicians to understand specific part needs, ensuring all repair cars received the right components for seamless operations.
• Negotiated with vendors and suppliers to secure competitive pricing, optimizing cost savings while ensuring high-quality parts.
• Organized and cataloged inventory, introducing efficient storage solutions and tracking mechanisms to speed up the retrieval process.
• Addressed and resolved any discrepancies in shipments, returns, or damages, maintaining strong relationships with suppliers.
• Continuously analyzed inventory turnover rates, forecasting future demand and adjusting orders accordingly to avoid overstock or stockouts.
• Provided insights and feedback on potential improvements in the parts procurement and inventory management process, contributing to the overall operational efficiency of the collision center. Skills Acquired:
• Inventory management and optimization
• Vendor negotiation and relationship management
• Forecasting and demand planning
• Efficient organization and cataloging
• Problem-solving and discrepancy resolution
Flooring Installer
S&G Carpet and More - Sacramento, CA
January 2020 to March 2021
Skilled Installation: I specialize in the expert installation of various flooring materials, including hardwood, carpet, tile, and more, ensuring a flawless finish.
Collaborative Team Player: Working closely with experienced leads, I contribute to seamless project execution, from preparation to installation.
Detail-Oriented: My meticulous attention to detail guarantees that every installation meets industry standards and exceeds client expectations.
Efficiency and Productivity: I thrive in a fast-paced environment, focusing on efficient workflow to complete projects on time and within budget.
Client Satisfaction: I take pride in delivering results that leave clients thrilled with their newly transformed spaces.
Education
Associate's degree in Engineering
Sierra College - Rocklin, CA
May 2020 to Present
Skills
• Case Management
• Relationship Management
• Customer Relationship Management
• Auto Estimating
• Computer Networking
• Bilingual
• Microsoft Excel
• Management
• Negotiation
• Sales
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