Data Entry Quality Assurance

Katherine May Hesseltine

**** ********* ****** ***. *

Santa Monica, CA 90405-3117

Home – 310-***-**** Cell – 310-***-****

*******@*****.***

Education-BA - California State University-San Bernardino

Experience:

January 2016-July 2017 – Northrop-Grumman – Data Entry 215-***-**** Mary O’Neill

Researching participant benefit documents for beneficiary information, which was entered onto spreadsheets or copied as PDF’s.. Used in-house databases to research through scanned documents for information pertaining to numerous different benefit plans and other company’s contracted or owned by Northrop. Organized and maintained Quality Assurance protocals.

November 2006 to March 2015 – Los Angeles City Employees Association - Data Entry 800-***-**** Contact - Brian Trent

Input insurance applications for the numerous types of insurance offered to City, County, State and other Municipalities. Interacted with agents for missing or incorrect information on the applications. Created transmittals for applications being sent to underwriting. Reviewed reports from insurers regarding premiums, and made corrections as necessary. Cancelled products, changed beneficiaries, changed names, added dependents and sent out benefit statements for these changes. Scanned and renamed all of these instances. Maintained files for the applications and other forms for as long as requested. Mailed out Certificates of Insurance for all new products and any changes made to the products. Communicated with City Controller’s Office on non-payroll deductions to resolve these issues. Updated status of insured when deceased and dealt with deleting products or, if active insurance, sending to claims to verify cause of death.

May 2004 to July 2006 – USC Capital Construction- Administrative Assistant 213-***-**** Contact – not there Maintained project files for on-going construction projects and kept records for off-site for completed projects for retrieval purposes. Managed construction manager’s schedule. Created and maintained log of all projects and contracts. Kept spreadsheets to track all in-coming invoices and out-going payments. Processed requisitions, change orders and check-requests for all of the Project Manager’s projects.

October 2001 to April 2004 - Houlihan, Lokey, Howard & Zukin - Data Entry 310-***-**** Contact - not there

Edited and added contacts and accounts to the database using SalesLogic software. Provided internet research to establish new accounts and contacts. Assisted with special projects and reports as requested by the Marketing Department.

January1998 to January 2001 - City of La Habra Planner 562-***-**** Contact – not there

Completed a residential “sidewalk survey” of City’s existing housing stock.. This was a visual survey of the housing units, verifying that the doors and window were in plumb, and assessed the condition of the units’ exterior and roof. Compiled and analyzed the date to assist in the preparation of the Housing Element for submittal to the Department of Housing And Urban Development (HUD) for Community Development Block Grant (CDBG) funding for the City.

References:

Work–Leigh Thompson–213-***-**** *********@*****.*** 311 S. Spring Street, #1300 Los Angeles, CA 90013

Work-Christy Elshof–909-***-**** *******@**.******.**.** 650 N. La Cadena Colton, CA 92324

Work-Tracy Creason–760-***-**** *****.**********@*****.***

Personal–Roxane Rice–424-***-**** *******@*****.***