Customer Service Professional

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

ANITRA SAM

Missouri City, TX 77489

281-***-**** - **********@*****.***

Dedicated cafeteria leader with experience controlling costs and increasing efficiency to maintain budget goals. Consistently outperformed objectives by strengthening controls and updating procedures.

Excellent communication, observational and planning abilities. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail- oriented nature.

Inspection skills

Product ordering

Safe handling procedures

Payment collection

Training and Development

Team building

Multitasking Abilities

Flexible and Adaptable

Excellent Communication

Interpersonal Communication

Organization and Time Management

Self-Motivated

Cultural Awareness

08/2017 to Current Cafeteria Specialist

Fort Bend Independent School District – Sugarland, Texas Cooked meals according to administrative policies, health code regulations and food service standards.

Prepared and served over 500 nutritious meals each day. Updated daily logs, checked in deliveries and submitted weekly reports. Managed team of 4 cafeteria staff, monitored productivity and developed improvement plans to maximize performance.

Measured, weighed and mixed appropriate ingredients according to recipe directions.

Maintained high food quality standards by checking delivery contents to verify product quality and quantity.

Followed proper procedures for use of government-provided commodities. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Carried out day-day-day duties accurately and efficiently. Maintained energy and enthusiasm in fast-paced environment. Used critical thinking to break down problems, evaluate solutions and make decisions.

Offered friendly and efficient service to customers, handled challenging situations with ease.

Developed and maintained courteous and effective working relationships. 10/2012 to 07/2017 Assistant Manager

Little Caesars Pizza – Houston, TX

Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.

Helped with planning schedules and delegating assignments to meet coverage and service demands.

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.

Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service. Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.

Monitored security and handled incidents calmly.

Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.

Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.

Established and optimized schedules to keep coverage and service in line with forecasted demands.

Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.

Planned team-building exercises to increase employee performance and job satisfaction.

Increased sales revenues by promoting complementary products and educating customers about store promotions.

Increased sales by driving operational efficiencies and building excellent customer rapport.

Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures. Managed over 50 customer calls per day, or increased sales by 10%. 01/2016 to 04/2017 Catering

Memorial Hermann Hospital – Houston, TX

Provided friendly, courteous service to create memorable moments for guests. Delivered catered food and supplies to facility for on-time set-up. Maintained flexible work schedule to meet event needs. Cleaned and organized kitchen stations to promote team efficiency. Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.

Operated standard kitchen equipment with focus on safety and sanitation. Arranged linens and table settings according to seating plan and event theme. Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.

Prepared dishes for catering events or during high-volume shifts. Cleared dishes and glassware quickly following each course. Fostered enjoyable event atmosphere through friendly guest interactions Observed federal and local kitchen safety regulations to prevent food borne illnesses.

Served appetizers, delivered entrees and refilled beverages for banquet guests. Monitored dietary restrictions and served guests with special needs. Adhered to company quality constraints and industry best practices for guest satisfaction.

Executed synchronized meal service simultaneously serving multiple guests. Returned reusable goods and serving equipment for inventory and restock. Managed over 50 customer calls per day or, Increased sales by 10%. 05/2013 to 05/2015 Cook

Smashburger – Houston, TX

Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business. Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.

Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.

Maintained well-stocked stations with supplies and spices for maximum productivity.

Created identical dishes numerous times daily with consistent care, attention to detail and quality.

Communicated closely with servers to fully understand special orders for customers.

Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.

Managed over 50 customer calls per day. or, Increased sales by 10%. Produced high volume covers per day and maintained near-perfect customer satisfaction scores.

11/2007 to 06/2012 Cashier

HEB Grocery Store – Missouri City, TX

Operated cash register for cash, check and credit card transactions with excellent accuracy levels.

Worked flexible schedule and extra shifts to meet business needs. Helped customers complete purchases, locate items and join reward programs. Restocked and organized merchandise in front lanes. Answered questions about store policies and addressed customer concerns. Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Collected and authorized payments of guests.

Worked closely with shift manager to solve problems and handle customer concerns.

Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Checked identification for proof-of-age for alcohol and tobacco sales. Performed cash, card and check transactions to complete customer purchases. Operated cash register to record transactions accurately and efficiently. Managed over 50 customer calls per day. or, Increased sales by 10% 08/2006 to 05/2007 Customer Service Representative Acs Sprint/nextel – Houston, TX

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

Provided primary customer support to internal and external customers. Responded to customer requests for products, services and company information. Collected customer feedback and made process changes to exceed customer satisfaction goals.

Managed over 50 customer calls per day. or, Increased sales by 10% 09/2005 to 05/2006 Sales Representative

Foot Locker – Sugarland, TX

-Increased sales by offering advice on purchases and promoting additional products.

Achieved monthly sales goals by promoting product benefits and enrolling new clients.

Retained excellent client satisfaction ratings through outstanding service delivery.

Trained and mentored new sales representatives.

Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.

Increased sales by offering consultation on products and services and applying customer service and upselling techniques.

Managed over 50 customer calls per day. or, Increased sales by 10% Exceeded goals for new accounts in single sales cycle 08/2001 to 07/2002 Sales Representative

Footaction – Houston, TX

Increased sales by offering advice on purchases and promoting additional products.

Achieved monthly sales goals by promoting product benefits and enrolling new clients.

Retained excellent client satisfaction ratings through outstanding service delivery.

Trained and mentored new sales representatives.

Increased sales by offering consultation on products and services and applying customer service and upselling techniques.

Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.

Met with existing customers and prospects to discuss business needs and recommend optimal solutions.

Developed and delivered engaging sales presentations to convey product benefits. Expanded customer base and boosted profit within product line. Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.

Enhanced marketing and sales strategies to increase profitability and develop organizational pipeline.

Executed direct sales from manufacturers to customers to improve profitability within retail environment.

Managed over 50 customer calls per day. or, Increased sales by 10% EDUCATION

06/2000 High School Diploma

Willowridge High School - Houston

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