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Customer Service Los Angeles

Location:
La Puente, CA
Salary:
65000
Posted:
November 07, 2023

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Resume:

Weimin (Tom) Zhang

Tel: 626-***-****

E-mail: ad0w4d@r.postjobfree.com

Baldwin Park, California

Education

****-**** ******** ** **** in Economics, major :Finance, Anhui University,China

Work Experience

10/18- Present Bank of the West City of Industry. Los Angeles California

Sanctions OFAC (Office of foreign assets control) lead analyst.(Familiar OFAC/BSA/AML/ KYC)

-Review suspicious incoming outgoing wires and massages.

-Escalate the suspicious transactions to sanctions and compliance department, reject return To customer,or report to OfAC treasury department.

-Second layer review of OFAC stop transactions, escalate to up level management . Submit suspicious wire to OFAC US treasury department.

-Research and add the restrictions on OFAC screen filter plus update

-Verify all wire transaction, issue the investigation massages via swift.

-Answer the incoming customers and internal department phone calls.

-Process the data base administrations project such as create and update new accounts.

-Generate the end of the day balance report, also can bring up the system and bring down the system.

Familiar MTS wire exchange, Fund tech,wire operation systems.

08/16-10/18 Community bank wire transfer Department lead operator

Process outgoing incoming wire. Verify all transactions. Monitor entire wire process. Process Swift messages of FX transactions. Investigations and cash management wire. Generate end of the day report and OFA C report.

10/15-07/16 Far East National Bank-Wire Transfer officer (Supervisor).

Process outgoing incoming wire. Verify all transactions. Monitor entire wire process. Process Swift messages of FX transactions. Investigation and cash management wire. Generate end of the day report and monthly department report .Familiar wire XCHANGE operation system and FUNDTECH PAYPLUS operation system.

12/07-10/15 Clerk,(team leader) Wire Transfer Dept., East West Bank, Pasadena & El Monte, CA Process outgoing wires to China. Process SWIFT messages. Generate daily report for outgoing wires. Input data of customer wire transfer application, verify outgoing wire, handle incoming wire and OFAC wire Process, and fix customer online wire, also help for FX wire. Balance the end of the day department report and also able to bring up the system of start of the day. Prior to that, worked at Treasury Management Service Department as a Customer Service Specialist. Familiar with bank security analysis function such as OFAC anti-money laundry.

10/05- 11/25 Wire Remittance Clerk, Far East National Bank, Chinatown, Los Angeles

Input data of customer wire transfer application, with 250 daily transaction

File various document, such as confirmation, internal statements, etc.

Trace customer wire application status. Verify data accuracy

1995 – 2002 Teller, Customer Service & Marketing Manager, lead operator of International department in China Industrial & Commercial Bank, Shanghai

Perform sanction screen customer transactions, bank products marketing and customer service.

Knowledge & Strength

Good at mathematics & computer

Excellent customer service skills with almost 31

Years of experience in banking industry

Bilingual: English/Chinese (Mandarin and Shanghai Dialect, understand Cantonese)

Understand Myanmarmess .

Thorough knowledge of Sanction of OFAC (Office of foreign assets Control) regulations, wire

Transfer policies, procedures and regulation requirement



Contact this candidate