Supply Chain Customer Service

Mary Jo Cope Lincicome / **** Bertha Ln Fort Worth, TX / 682-***-****

Summary:

10+ Years of Customer experience.

Experience as a Purchasing Coordinator/ Buyer / Customer Service Agent / Dispatch/ Supply Chain/ Supplemental Medicare Sales

Over 5+ years’ experience with SAP. SLACK, GMAIL SUITE, MICROSOFT OFFICE

Catalog materials and equipment in accordance with Federal and Department of Defense (DoD) standards, Federal Acquisition Regulations (FAR), ITAR, and DoD FAR Supplement (DFARS).

Manage master data in JDE and SAP systems, Strong Sense of Urgency

Monitor PO queues and place Purchase Orders with Federal Agencies for supplies.

Education:

Supply Chain Fundamentals 04/2018

700 Technology Square

Cambridge, MA 02319

American Intercontinental University

Hoffman Estates, Illinois, USA

Business Administration

Associate degree-Business / Ancient Art

Skills:

Microsoft Office, Oracle, SAP, FSS19, GSA Advantage, Citrix, Supply Chain, Logistics, Organized Multitasker. Microsoft Excel, and Outlook

Work Experience:

Verizon/Mastech Digital/Contractor Oct—2022-Aug 2023

Support customer research (ITTS), SIM Disassociation, returns escalation research, manual refund

support, and researching unexpected accessory returns. Provides and supports both VBG and VCG

customers as well as public sector customers and government customers including federal, local,

state customer accounts. Reverse Supply

Bank of America

Oct 2021 to Present

Fraud Analyst:

Take incoming calls from Bank customers and determine any fraudulent activity. Reissue new cards. Investigate cause.

Verizon/Mastech Digital/Condtractor Oct—2019-2021

Support customer research (ITTS), SIM Disassociation, returns escalation research, manual refund support, and researching unexpected accessory returns. Provides and supports both VBG and VCG customers as well as public sector customers and government customers including federal, local, state customer accounts. Reverse Supply Chain

Work Experience:

Lockheed Martin / Indotronix Fort Worth, TX Nov-2018 to May-2019

Contractor

Procurement via PO process, of Airframe detail parts, assemblies, from engineered drawings using MRP and SAP System. Source and purchase machinery, equipment, tools, raw material, parts, services and/or supplies necessary for operation of organization. Manage suppliers and other duties as assigned. SAP, FAR, DFAR, TINA and ITAR.

DynCorp International. / Objectwin Alliance, TX April-2018 to Nov-2018

Contractor

Catalog materials and equipment in accordance with Federal and Department of Defense (DoD) standards and the Federal Acquisition Regulations (FAR) and DoD FAR Supplement (DFAR).

Catalog support for DI property and Services managed in DynMRO.

City of Fort Worth / 911 National Call Center TX Oct-2017 to Mar 2018

Customer Service Agent

Take incoming 911 calls from citizens.

Provide information and assist citizens with questions.

Exterran /Archrock Services Fort Worth, TX Aug-2013 to April-2017

Purchasing Coordinator/ Buyer / Customer Service Agent / Dispatch/ Supply Chain

Strong Customer Service Skills / Time Management / Organized

Created purchase orders for natural gas contract compression equipment.

Achieving company metrics with OTD, Best Price paid, and, % of Invoices never blocked.

Purchasing Capital equipment for new builds and Refurbished Rigs.

Supply Chain Control RCA. Built strong Supplier relationships.

Purchased equipment and MRO supplies for over 100 Land Rigs.

Working closely with buyer’s in the Purchasing processes. Set up lunch and learn activities for exchange of knowledge.

Reviewing records of items purchased costs, delivery, product performance, and inventories.

Aiding staff at the Division's other locations in the area’s material sourcing, technical support, training, and vendor relations.

Ensure exceptional customer satisfaction and leverage long-term relationships with multiple management teams, suppliers and customers. Resolves accounting, receiving and customer rejected Purchase Orders.

Easily navigate through multiple applications with precision minimizing PR to PO daily time.

Thrives in a high-performance team environment. Promotes a Proactive work Environment and Business Acumen. Strong sense of urgency.

Skyline, APA, Randstad, Resources TX Feb-2009 to Aug-2013

Created PO’s for Government Agencies.

Recruited pilots, and airplane mechanics.

Retrieved insured patient’s medical records for audits. Multiple administrative assignments.

Lockheed Martin / ACS Government Solutions Group Buyer for GSA Global Supply, TX 1991-2009

Oversee contract staff and utilize heavy customer service skills.

Monitor PO queues and place Purchase Orders with Federal Agencies for supplies.

Request RFQ’s and award contrast to suppliers.

Contribute dynamic customer service skills with accountability for accurately maintaining government client database.

Review/resolve daily inventory issues.

Manage master data in JDE and SAP systems.

Manage logistics on orders to ensure delivery of product due to long lead times-small warehouse.

Coordinate with appropriate teams to ensure goals and directives were consistently being met.

Contact this candidate