Customer Service High School
Resume:
Associate Of Science:
Business Administration
Albany State University
Albany, GA
High School Diploma:
Westside High School
Augusta, GA
***************@*****.***
Augusta, GA 30909
Skills
• Cash Handling
• Documentation and Reporting
• Technical Support
• Mentoring
• Work Planning
• Team Supervision
• Quality Improvement
• Flexible Schedule
• Analytical Thinking
• Leadership
• Teamwork and Collaboration
• Staff Training
• Work Planning and Prioritization
• Leading Team Meetings
• Safety
• Coaching and Mentoring
• Goal Setting
• Problem-Solving
Education And Training
I can bring to the team a very supportive, hardworking, Postivie mindset/attitude to a wonderful team. Im willing to learn more than expected and to always go over and beyond to do more than what i'm asked. Dependable Team Lead/ individual with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Walmart - Team Leader
Augusta, GA
05/2023 - Current
Walmart - Sales Associate
Augusta, GA
09/2019 - 05/2023
Jersey Mike's Subs - Crew Associate
Augusta, GA
11/2018 - 05/2019
Jalen Anthony
Summary
Experience
Coordinated team activities and delegated tasks to ensure efficient completion of projects.
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Developed strategies for problem solving and conflict resolution among team members.
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Conducted regular performance reviews to assess individual team member progress.
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Provided coaching and feedback on employee performance, encouraging professional development.
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Established clear expectations for employees, providing guidance when needed.
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Monitored daily workflow to ensure adherence to established policies and procedures.
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Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
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Collaborated with other departments to ensure alignment of goals across teams.
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Resolved customer complaints in an effective manner while maintaining a high level of customer service.
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• Greeted customers and provided exceptional customer service.
• Assisted customers with product selection, sizing and styling.
• Provided accurate information about products, prices and services.
• Processed transactions using a point-of-sale system.
• Built relationships with customers to encourage repeat business.
• Restocked shelves as needed to ensure sufficient inventory levels.
• Greeted customers and provided assistance with product selection. Assisted in stocking shelves, rotated products, and faced merchandise according to store standards.
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Operated the cash register accurately and efficiently while providing excellent customer service.
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• Ensured kitchen staff followed health and safety regulations.
• Trained new cooks on proper food handling techniques.
• Maintained up-to-date knowledge of menu items, ingredients, and recipes.
• Organized the work area for efficient functioning during shifts.
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