Call Center Appointment Setter

Royce Ernest **********@*****.*** 336-***-****

Qualifications

Over 20 years extensive business experience. Owned and operated an Auto Repair shop in Asheboro. Owned and operated a courier business in King for 10 years. Independent Medical Equipment Sales for more than 15 years. Certified PC Technician. Insurance Sales Agent since 2015, selling Life and Medicare Products and Property and Casualty.

Education

1992-1993 Randolph Technical College, Asheboro, NC

Auto Technology Certificate

2006-2008Davidson Community College, Lexington, NC

IT PC Technician Certificate

2015 Acquired NC Life & Health License, Long Term Care License

2017 Acquired NC P & C License

Experience

March 2003 – June 2017 Sales Manager for CW Medical

Sold medical equipment to medical clients with prescriptions.

Became District Manager for Triad and Triangle areas in NC

training sales teams.

April 2015 – Aug. 2019 Insurance Agent for The Assurance Group

Sold policies to Medicare recipients, and sold life policies.

These were all by outgoing calls made by myself along

with a call center.

Aug. 2019 – March 2020 Phone Sales for Exemplar Insurance Call Center

Sold Medicare advantage by outgoing and incoming calls. I

sold more policies than any other agent in the department.

Company closed department after AEP letting all 14 agents

go.

Oct. 2017 – Sept. 2021 Agent at Mike Cox Insurance Services

Sold P & C for multiple carriers including home, auto &

commercial. I was paid commissions only.

Oct. 2021 – Dec. 2022 Agent for Direct Auto

Sold auto policies along with motorcycle and some life

policies to incoming calls and walk ins. During my time

at Direct Auto I sold $577,000 in premium. I managed

the office alone often.

Jan. 2023 - Present Agent for Jones & Associates

Sell P & C insurance by outgoing/incoming calls and walk ins.

Manage the office alone often.

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