GREGORY TUCKER

Brookhaven, GA ***** 404-***-**** ad0w0t@r.postjobfree.com

PROFESSIONAL SUMMARY

Experienced Professional: Offering extensive senior leadership experience at the executive level, consistently driving growth, boosting quality, and working to achieve claims excellence across an organization

Well-Rounded & Motivating Leader: Track record of improving client satisfaction, retention, and revenue by utilizing expertise that ranges from project management and financial analysis to auditing, business analytics, and litigation management while simultaneously handling nationwide claims management and adjudication

Effective Communicator: Highly skilled at addressing customer concerns, responding to team feedback, coordinating meetings, and relaying complex information while utilizing a comprehensive knowledge of third- party administration, independent adjusting firm operations, and insurance companies

Results-Focused Manager: Able to leverage operational and marketing experience in both the US and the UK while maintaining Property & Casualty licenses in AL, AK, AR, CA, CT, DE, FL, GA, ID, IN, KY, LA, ME, MN, MI, MN, MS, MT, NC, NH, NV, NY, OK, OR, RI, SC, TX, UT, VT, WA, WV, WY – Currently a member of Southern Loss Association in addition to many other former memberships that can be renewed KEY AREAS OF EXPERTISE

General Management

Establishing Objectives

Operations Management

Client Development

Strategic Marketing

Project Management

Team Leadership

Claims Management

Customer Relationship Building

Financial Analysis

Claims Investigation

Quality Control

CAREER HIGHLIGHTS

NationsBuilders Insurance Services Commercial Claims Manager 2023

Combined exceptional organization, attention to detail, and leadership skills in this fast-paced, high-pressure role

Understood the unique aspects of the crane & rigging industry, providing risk management and claims expertise

Carefully monitored claim handling procedures to ensure that all quality and compliance standards were met

Interfaced with colleagues and other parties as needed to oversee the investigation and resolution of claims

Ensure fair and prompt settlements while coordinating with various entities and properly completing claims reports Bridgewater Group, Inc. Assistant Vice President Multi-Line Claims 2017 – 2023

Leveraged cross-functional leadership skills while supervising, growing, and developing field operations

Effectively drove growth for property & casualty adjusters who were servicing eleven states along the East Coast

Proactively addressed any problems and worked to implement new processes for improving overall quality Bridgewater Claims Services, Inc. TPA Manager 2017

Expertly handled Third Party Administrator claims appointed by Certain Interested Underwriters at Lloyd’s London

Performed investigations and proactively supervised both field property & casualty adjusters across the US

Accurately analyzed coverage and handled final adjudication of claims within the designated settlement authority Crawford & Company Assistant Vice President Affinity Claims, Broadspire Services 1998 – 2017

Over a long tenure with C&C, earned numerous promotions and recognitions for superior quality and work ethic

Took on the position of AVP, capably overseeing multiple branch locations and ensuring continued growth

Provided outstanding service to clients by ensuring top-notch quality and prompt investigation of claims

Maintained a hands-on presence while overseeing staff to achieve the on-time resolution of any open claims

Previous roles included: Service Center Manager Affinity Claims & Crawford Central/National General Adjuster – Global Technical Services; Service Center Manager, Arkansas; Operations Manager; Branch Supervisor – Casualty Services; National Account Supervisor – National Transportation Unity; Catastrophe Human Resource Manager; Casualty General Adjuster

EDUCATION & PROFESSIONAL DEVELOPMENT

University of Georgia Bachelor of Business Administration Crawford & Company Property & Casualty School, “Fast Track” Management Program, Supervisory School, Crawford Manager’s Training, Crawford HR Legal Training