Customer Service Human Resource

H. Tony Hughes III

*** ******* **** ***** *** ***

Virginia Beach, VA 23462

Cell: 757-***-**** E-mail: **********@*****.***

STRENGTHS:

Work well under pressure/against deadlines

Take charge of employee/customer business concerns

Consistently deliver profitable results.

Teach/ promote company culture

Excellent oral and written communication skills

Superior human resource and organizational skills

Relate well to a broad spectrum of diverse people

Exceptional salesmanship and acumen

Strong technical skills (Power Point, Word, Excel)

Results Driven

CAREER EXPERIENCE:

Knowledgeable in sales management, facility management, accounting and human resource management. Manage

daily operation and profitability of multi-unit locations as well as maintain debt and profit performance.

Train incoming management both regionally and locally. Experienced in overseeing multi-units for Cash Converters, Taco Bell Restaurants, Dollar Financial Group, Check-N-Go Financial, Hot N’ Now Restaurants and Burger King. Exercise good business sense in managing corporate spending to build the business and protect company assets. Align corporate and franchise stores with the company’s mission and shared values. Operate high volume stores by developing promotable managers who focus on excellent customer service.

CURRENT EMPLOYMENT: July 2015 - Present

Southside & Mid-Atlantic Moving and Storage - Virginia

Position: Regional Sales Manager

2 offices: Norfolk & Richmond, 7 relocation specialists

Cover all local, intrastate and interstate sales

Onsite Surveys: Commercial and residential

Increased sales volume. Fiscal year 2016-2017: 2.5 million to 5.5 million

Increased sales staff from 2 to 7 team members

Manage highly efficient sales team, supporting consistent positive sales growth while exceeding company sales matrix and objectives

Lead by example management style

Assist sales team in closing multiple commercial and residential sales

Enhance inbound prospect call in process which increased inbound closing ratios

Strong networking skills with internal and external customers

Boosted company profits by 15% by performing competitive price assessments and implementing price increases

July 2013 - May 2015

EZCORP/Cash Converters- Virginia and Pennsylvania

Position: District Manager

7 retail stores, 7 direct reports, 60 employees

Average volume sales 800k – 2.2 million

Shrink Management

Profit and Loss management (PNL) and Cost of Goods

Responsible for building local store marketing, community relations and outstanding customer service

Recruit, train, develop and motivate incoming General Managers

Responsible for developing a business plan and sales strategy to ensure attainment of company sales goals and profitability

Provide leadership toward the achievement of maximum profitability and growth in line with company vision and values.

Manage/report HR items, opportunities, development and succession plans

Regularly conduct one-on-one reviews with staff to build effective communication, to understand training and development needs

Provide timely feedback to company executives

Maintain accurate records, and submit reports in a timely manner

CAREER SUMMARY:

Nov 2011 - July 2013 REGIONAL COMMERCIAL ACCOUNTS MANAGER: Bioguard Pest Control

2 Salesmen, 7 Technicians

Virginia Beach, VA

Oct 2007 - Sept 2011 AREA MANAGER: Taco Bell Corporation

7 Restaurants, 7 Directs, 325 employees

Hampton Roads, VA

Aug 2003 - Oct 2007 DISTRICT MANAGER: Dollar Financial Group

8 Check Cashing/Payday Loan Stores, 8 Directs, 35 employees

Hampton Roads, VA

April 2001 - Aug 2003 DISTRICT DIRECTOR OF OPERATIONS: Check-N-Go Financial, Inc.

15 Payday Loan Stores, 15 Directs, 55 employees

Hampton Roads, VA

June 1992 – April 2001 DISTRICT MANAGER/MULTI-UNIT GENERAL MANAGER

5 Hot N’ Now/ 2 Taco Bells

Hot N’ Now / Taco Bell Restaurants

Hampton Roads, VA

Jan 1989 – June 1992 DISTRICT MANAGER: Burger King Restaurants

5 Restaurants, 5 Directs

Norfolk, VA

EDUCATION:

Norfolk State University

Norfolk, VA

Bachelor of Arts Degree – Business Management

REFERENCES: Available upon request

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