Customer Service Data Entry

BRITTANY PARR

*********@*****.*** 815-***-**** Chicago, IL 60605

Summary

Ambitious Customer Service professional offering excellent supervisory and performance-assessment skills. Versed in pacifying dissatisfied customers and utilizing effective listening skills. Proven history of reliability, professionalism and conflict resolution.

Skills

• Administrative support specialist

• Data Entry

• Customer service-oriented

• Excellent communication skills

• Multi-line phone proficiency

• Advanced MS Office Suite knowledge

• Meticulous attention to detail

• Organization

• Problem resolution

• Friendly, positive attitude

• Analytical

• Time management

Experience

Forrest Solutions Chicago, IL

Reception Lead/Workplace Concierge

Lead

03/2022 - Present

• Manage, delegate and coach staff on standards and expectations of the client

• Support general manager with daily, weekly, and monthly reports

• Prepare executive meeting and event space daily

• Coordinate events and giveaways for employees

• Manage Outlook calendars and scheduling for corporate meetings ALE Solutions Saint Charles, IL

Hotel Coordinator /

Customer Service Rep III

05/2016 – 03/2022

• Demonstrated leadership by making improvements to work processes and helping to train others.

• Developed and updated client reports and documents to maintain customer service and internal records.

• Prioritized and organized tasks to efficiently accomplish service goals.

• Demonstrated self-reliance by meeting and exceeding workflow needs.

• Juggled multiple projects and tasks to ensure high quality and timely delivery.

• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our services.

Elite Staffing Saint Charles, IL

Warehouse Associate

10/2015 - 05/2016

• Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.

• Examined incoming and outgoing shipments, rejected damaged items and appropriately recorded discrepancies.

• Examined packages and goods for damage and notified vendors of replacement needs.

Target Hoffman Estates, IL

Guest Service Team Leader

09/2015 - 01/2016

• Trained new team members in cash register operation, stock procedures and customer services.

• Addressed and resolved customer complaints with friendly and level- headed assistance.

• Performed cash count-out at end of each shift and addressed all queries from customers.

• Processed sales, returns and exchanges using POS register system.

• Organized all register supplies in front end and storage areas.

• Handled cash, card, check, gift card and coupon transactions for customer purchases.

Cutler Eye Care Joliet, IL

Optical Technician

04/2015 - 09/2015

• Maintained clean, organized and well-stocked examination rooms by resetting spaces between appointments.

• Read new patient glasses prescriptions with lensometer and noted results for treating physician.

• Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.

• Obtained accurate patient histories through detailed interviews and documented information in EHR.

• Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.

• Sent patient prescriptions to pharmacies and scheduled future appointments.

Ravago Manufacturing Americas

Plainfield, IL

Inventory Clerk

10/2011 - 03/2015

• Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.

• Prepared inventory for shipment by attaching tags and labels.

• Supported management and other team members during physical inventory planning activities.

• Resolved customer complaints immediately, escalating those that required additional assistance.

• Maintained meticulous records to track adjustments, pallet audits and errors.

• Trained newly hired employees on appropriate methods for performing audits and cycle counts.

• Set up delivery of materials to arrive in time for production start date.

• Outlined production commitments and timetables using sales forecast information.

Education and Training

Elgin Community College Elgin, IL

Associate of Science

05/2022

Joliet West High School Joliet, IL

High School Diploma

05/2008

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