Medical Assistant Customer Service
Resume:
Ki-Oda Kufahl
Medical Assistant
Aynor, SC *****
*********@*****.***
Great communication skills, determined, personable, outgoing, fast learner seeking an entry level position as a Medical Assistant. Always up for new challenges and learning new skills. 15+ years of customer service experience.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Medical Assistant
VQS Access health - Myrtle Beach, SC
August 2022 to Present
Assisted providers with medical procedures
• Performed phlebotomy
• Recorded patient vital signs
• Lead patient education
• Answered a high volume of phone calls
• Escorted patients to exam rooms
• Provided wound care treatment
• Verified and scheduled patient appointments
• Responsible for back office duties
• Performed clinical skills under physician supervision
• Assisted doctor with in-office procedures
• Scheduled patient appointments
• Performed patient assessments
• Obtained patient vitals
• Used EHR system
• Performed EKG and PFT
Customer Service Representative
STARTEK - Conway, SC
December 2019 to Present
• speaking with and assisting students, parents and counselors a daily basis to get studentd signed up for the ACT and assist with accommodations
• registration,
• assist with signing up for testing centers for upcoming test
• sending scores
• data entry
• Managed customer accounts
• Greeted customers
• Resolved customer issues
• Worked in the inbound call center
• Assisted customers via live chat
• Collected and documented orders
• Responded to inquiries and issues
• Responsible for troubleshooting applications
Caregiver/Personal Assistant
5 star healthcare - Myrtle Beach, SC
April 2019 to January 2020
• client care
• empty urostomy pouches
• dietary
• meds distribution
• vitals
• transportation
• bathing and hygiene
• assist with transport
• companionship
• light house keeping
Caregiver/Personal Assistant
Firstlight of grand strand - Myrtle Beach, SC
May 2019 to December 2019
• client care
• empty urostomy pouches
• dietary
• meds distribution
• vitals
• transportation
• bathing and hygiene
• assist with transport
• companionship
• light house keeping
Mental Health Technician
Lighthouse Care Center of Conway - Conway, SC
March 2017 to April 2019
Performing lead tech duties managing other techs assigning assignments making sure they accomplish these assignments. Patient care, vitals, group counseling, keeping patients and staff safe, charting medical info
Claims Processor I
Blue Cross Blue Shield - Surfside Beach, SC
July 2016 to December 2016
Processed VA choice claims, data entry, pending claims Reservations Agent
Myrtle beach seaside resorts - North Myrtle Beach, SC February 2016 to August 2016
Responsibilities
• Customer service
• make reservations
• describe all six of our properties
• make outbound calls to potential guests
• connect guest to front desk
• email guests
Accomplishments
Number one in revenue in April, 4th in march
Skills
• Customer service
• phone skills
• computer skills
Sales Associate
GAP, Inc - Myrtle Beach, SC
June 2015 to March 2016
• Assist guests in the fitting room finding the correct sizes
• Help guests shop and put together stylish outfits
• Suggest complimentary products to increase store revenue Medical assistant student
Coastal Orthopedics - Conway, SC
October 2015 to December 2015
• Removal of stitches and staples in office
• Triage patients; pull up charts, x-rays, and MRIs
• Prepared exam rooms and stock accordingly
• Obtain vital signs, and brief medical history on patients Sales Associate
Wal-Mart - Myrtle Beach, SC
October 2014 to March 2015
• Stocked merchandise in the housewares, toys, children, and health and beauty sections
• Assisted customers with locating merchandise in the store
• Helped other associates with merchandising their departments Server
Logan's Roadhouse - North Myrtle Beach, SC
March 2013 to July 2014
• Greeted guests and took their orders
• Made sure each guest's dining experience went well
• Assist other servers with delivering food to tables and refills
• Printed guest checks and cashed handling guests
Front Desk Associate/Reservationist (Seasonal)
Hotel Blue - Myrtle Beach, SC
May 2011 to October 2011
• Assisted guests with making reservations over the phone
• Checked guest in/out and provided customer service for all guests
• Suggested local restaurants and attractions to hotel guests Sales Representative
Color Me Beautiful - Fayetteville, NC
January 2007 to May 2010
• Demonstrated products and suggest add-ons
• Showed customers how to use the product and how to apply make up • Took inventory and ordered new merchandise and old merchandise
Education
Associate of Applied Science in Medical Assistant
Miller-Motte Technical College - Conway, SC
July 2013 to December 2015
High school diploma or GED
Skills
• SRS (Less than 1 year)
• Customer Service (10+ years)
• Mental Health
• Vital Signs
• Injections
• EMR
• Epic
• Patient Care
• Scheduling
• Medical Records
• Phlebotomy
• EKG
• Venipuncture
• EHR
• Filing
• Microsoft Word
• Care Giver
• Home Health
• Personal Care
• PA
• Nanny
• Medical Terminology (2 years)
• Meal Preparation
• Personal Assistant Experience
• Documentation review
• Typing
• Continuous improvement
• Customer support
• LAN
• Remote access software
• Data management
• ICD-10
• Communication skills
• EMR systems
Certifications and Licenses
Heart Association BLS for Healthcare Provider
February 2019 to February 2020
Cp1
August 2016 to Present
Data entry
CPR Certification
First Aid Certification
CPR Certification
First Aid Certification
AED Certification
AHA Certification
Additional Information
SKILLS
• Vital signs
• CPR/First Aid
• Venipunctures
• Capillary Punctures
• Scheduling
• Verbal & Written Communication
• SRS System
• Documentation
• Microsoft Word
• Microsoft PowerPoint
CPI certification
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