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General Manager Customer Service

Location:
Johannesburg, Gauteng, South Africa
Posted:
November 06, 2023

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Resume:

VINCENT

MOLOANTOA

Restaurants, Hotels and Bar

Lounge/Club Manager

Contacts:

Address:

*** ********* ******

Meadowlands zone 5

Cell:

068******* / 079*******

Email:

ad0vug@r.postjobfree.com

PERSONAL DETAILS

Date of Birth:

07/02/1986

Nationality:

Lesotho

Passport Number:

RC158244

SA Work-Permit Number:

M70441/17/PTA

Marital Status:

Single

LANGUAGES

English

South Sotho

Zulu

Setswana

Hobbies:

Gym

Music

Reading

OBJECTIVES

Excelling as the General Manager for past couple of years in the hospitality industry, that includes restaurants, hotel and pub/lounge.*Ensuring compliance with safety and health regulations while scheduling work shifts, performing inventory control and managing up 40 employees at any given time.*Leveraging

keen knowledge of optical wine and food pairing to provide customers with Drinks recommendations and archive superior customer feedback.

*Demonstrating motivational team building abilities with exceptional Communication skills.

EXPERIENCE

Emperors palace 12/2007-11/2008

Senior Bartender/Barista

Duties and responsibilities;

Service cocktails and coffees and all alcohol &, no alcohol beverages Nambitha Restaurant (fine & dining) 01/2009 - 05/2013

General Manager

Duties and responsibilities; Maintaining the restaurant's revenue, profitability and quality goals. Ensuring

efficient operation, as well as maintaining high production, productivity, quality Maintaining customer service standards. Handling daily cash ups, staff shifts and Inventory.

Kohu Restaurant (fine & dining) 06/2013 - 03/2015

Assistant Manager

Duties and responsibilities: Working together with general manager to maintain the high standard service to

our guests, and that include a constant staff training so they can consistently offer an unforgettable experience to our guests, doing daily cash ups, store Opening and closing, inventory.

Thaba Eco Hotel 5 Star (fine & dining) 05/2015 – 02/2017

Bar Manager/Stock controller

Duties and responsibilities: Recruiting and Training bar staff, placing bar stock orders and stock control,

interacting with customers to develop loyalty and handle customer's concerns Republic of 94 (Lounge/Club): 03/2017 – 04/2020

General Manager

Duties and responsibilities: Handling and planning events, managing staff shifts, responsible for bar and Kitchen stock orders, inventory, daily and monthly stock taking. Meeting monthly targets.

OTHER SKILLS:

Systems:

Gaap:

Intermediate both front and

back office.

Micros:

Intermediate both front and

back office.

Microsoft:

Word

Excel

Outlook

CIRO COFFEE ACADEMY:

Certificate:

Professional barista and

Barista Trainer

FOCKLIFT LICENSE

Counter balance

Lifting Truck

Code :FA2

Capacity :7.5 Tons

Doppio Zero : 09/2021 – Till date

Assistant Manager

Duties and responsibilities: front of the house supervision, staff cash ups and smooth daily operation

EDUCATION

ANCHOR COMPREHENSIVE SCHOOL

Certificate: 2007

Grade 12

Subjects; English, Maths, Physical Science, Electronic, Technical Drawing, South sotho

TERTIARY QUALIFICATION

INTERNATIONAL FOOD SERVICE EXECUTIVES

ASSOCIATION (IFSEA)

Certificate: 2009

Bar Management and Stock Control

KZN BUSINESS TRAINING CENTER

Certificate: 2015

Customer Service Excellence (front of house management)

Wine and food pairing

DYNA CHEM

Certificate: 2015

Hygiene and food safety

MUHLURI FOCKLIFTING TRAINING INSTITUTE

Code : FA2 Capacity :7.5 Tons

Course No :242974 Restriction : None

Credits : 13 Level :02

REFFERENCES

Nambitha Restaurant:

Mr S. Vilakazi (Co-owner): (011-***-**** / 072-***-****

Kohu Restaurant (Sandton):

Mr B. Mashego (General Manager): 061*******

Thaba Eco Hotel (5star):

Mr Bheki (General Manager): 061*******

Republic of 94 (Pub/Club):

Mr Muzi (Co-worker): 071*******



Contact this candidate