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Supply Chain Customer Service

Location:
Chennai, Tamil Nadu, India
Salary:
500000
Posted:
November 05, 2023

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Resume:

A. Nagaraj Mobile: 894*******

NTR Residency, Santhospuram. Email: ad0vq0@r.postjobfree.com

Chennai- 600073

OBJECTIVE

To secure a challenging position, where I can effectively contribute my skills as Order Management & Supply Chain Management professional, so that I can grow with organization and add value to both myself and organization as yours.

CAREER SUMMARY

A dynamic professional with 4 years of experience in Order management and supply chain management Completed BBA (C.A) .Have hands on Experience in SAP (SD) and SAP (MM) Blue planet & Alliance tools and S4 HANA and MS office working with end to end Knowledge.

ACCOMPLISHMENT

•Have been awarded as ‘Star Performer’ @ Wipro Ltd.

•Received Awarded “Best team performance” @ HP.

•Got appreciations from client side and internally.

EXPERIENCE DETAILS

COMPANY

DESIGNATION

DOMAIN

TIME PERIOD

HP(Hewlett Packard)

Senior Associate

Order Management and Supply chain

2022 March to 2023 May

Wipro Limited

Officer

Order Management and Supply chain

2019 March to 2021 December

Job Responsibilities:

Order Management and Supply chain and Procurement Activities Like:

Responsibilities of Fully Computerized & ERP Procurement, Sales and Distribution based on SAP.

Order planning for customers like Vodafone, Telecom Italia and Flextronics etc. for all customers.

Purchase Order Creation for supplier commits delivery confirmation from supplier to warehouse, master data management, stock analysis.

Planning of materials as per PO with respect to customer requested delivery date.

Ensures Customer Sales Order Creation and material structure correction, price, cancellation, modification, and delivery invoice.

Ensures creation of Internal Sales Order (ISO) and NSRO (Non sales Related Order)

To structure the order in Alliance (Tool) based on the type of product given in PO and grouping will be performed as required by customers of Nokia.

Creating the Outbound Delivery once products are configured in the factory.

Posting GR after getting approval from warehouse.

Do Invoicing for the customer based on the delivery.

Interact with accounts department to solve payment issues (blocked invoices) with suppliers to avoid delivery on hold.

Create Debit and Credit Memo and Note as per customer payment.

Weekly calls with Clients to understand their priority orders, concerns, and feedback.

Do quality audit on daily basis for the orders processed on a day.

Continuously monitor the process updates so that quality is maintained.

Effectively handled escalated customer service calls.

Order status holds check and release. FDS release file working in daily basis. Daily basis monitoring backlog report.

Daily Monitoring the Factory Delivery Shipment (FDS).

Order Split Processed like price condition matching and net price condition matching.

TDD and TSD, Plant, Route change process.

Release the hold SCAL, FDSP, INCO, PRSE, MOQF etc.

SKILLS SETS

Sales and Distributions

Outbound delivery Documentation

Invoice

SAP(SD), SAP(MM)

MS Office and Excel

S4 Hana

Alliance Tool

EDUCATIONAL DETAILS

DEGREE / STD

COLLEGE / SCHOOL

BOARD / UNIVERSITY

YEAR

BBA(C.A)

Sri Kaliswari College of Arts and Science college

Madurai Kamaraj University.

2014-2017

HSC

•Muslim.Hr. Sec school

State Board

2012-2014

SSLC

Muslim.Hr. Sec school

State Board

2011-2012

PROFESSIONAL TRAITH

•Always willing to work in team & hard work.

•Maintain high standards of personal conduct.

•Quick and keen learner.

•Flexible and adaptable to circumstances.

EXTRA CURRICULAR ACTIVITIES

•Playing cricket.

•Listening to music.

PERSONAL DETAILS

Father’s Name : N. Alagarsamy

Date of Birth : 21.05.1997

Marital Status : Single

Nationality : Indian

Language : Tamil and English

DECLARATION

I hereby declare that the details furnished above are true to the best of my knowledge.

Place: Signature

Date: (A. Nagaraj)



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