Administrative Assistant Medical

Melody Zeiler

************@*****.*** 913-***-**** Peculiar, MO

OBJECTIVE

To obtain a challenging and rewarding Administrative Assistant role, utilizing my strong organizational and communication skills to provide exceptional support to the team. WORK EXPERIENCE

Olathe Home Health and Hospice Care Olathe, KS

Administrative Assistant Jan 2021 - Jan 2022

• Audited employee, volunteer, patient, and billing records for accuracy and compliance.

• Managed clinical staff credentialing and state licensures.

• Compiled reports of volunteer annual reviews and productivity.

• Assisted with employee related needs, insurance and coding departments, and front desk.

• Handled incoming/outgoing mail and deliveries, communication messages, and travel arrangements.

• Maximized smooth office operations by performing clerical tasks, filing, faxing, scheduling, and placing orders. Kansas City Bone & Joint Overland Park, KS

Appointment and Surgery Scheduler/Medical Assistant/Medical Office Specialist Oct 2017 - Mar 2020

• Proficient in creating and maintaining electronic health records and patient accounts.

• Experienced in verifying patient demographics and insurance coverage.

• Skilled in scheduling appointments, surgeries, rehab and home health visits.

• Maintained clinic procedures, balanced payments and sorted E-faxes.

• Assisted physicians with various duties, processed prescriptions, and submitted preauthorizations.

• Successfully scheduled 60+ appointments daily, collected and verified insurance information and processed new referrals.

• Trained in bookkeeping and administrative duties. Summit Family and Sports Medicine Lee's Summit, MO Clinical Certified Medical Assistant Nov 2016 - Oct 2017

• Guided patients on medication, disease management, home treatment, and special diets.

• Applied dressings, bandages, and sutures; performed first aid procedures.

• Maintained confidentiality when interacting with patients, families, personnel, and the public.

• Physically fit with the ability to stand and walk for extended periods.

• Accurately took and recorded patient measurements and medical history. Dermatology and Skin Cancer Center Overland Park, KS Medical Office Specialist Jun 2015 - Aug 2016

• Demonstrated leadership in overseeing a team of staff members.

• Ensured delivery of quality patient care services through electronic health records.

• Managed patient check-in and appointment scheduling.

• Handled payment and accounting tasks, including daily balancing.

• Developed and implemented procedures for improvement. Adult and Pediatric Dermatology Practitioners Leawood, KS Medical Office Specialist/Medical Records Jul 2014 - Apr 2015

• Provided comprehensive administrative and clerical support.

• Handled billing, payment reconciliation, and appointment scheduling.

• Verified insurance eligibility and collected co-pays and deductibles.

• Medical Records

Harrisonville Family Medicine Harrisonville, MO

Medical Office Specialist Jun 2013 - Jun 2014

• Managed patient scheduling and documentation.

• Ensured accuracy of patient information.

• Coordinated billing and insurance processes.

Crown Care Center Harrisonville, MO

Human Resources Manager Jun 2012 - May 2013

• Managed Human Resources systems and operations, including employee relations, compliance, staffing, recruitment, onboarding, and financial reporting.

• Developed and implemented training and development initiatives to optimize employee performance.

• Provided guidance and counseling to resolve employee relations issues. EDUCATION

Pinnacle Career Institute-South Kansas City Kansas City, MO Clinical Certified Medical Assistant, Certified Medical Assistant in Medical Assistant 2016 Sherwood High School Creighton, MO

High school diploma, General Studies 1997

SKILLS

Employee Relations • Billing • Microsoft Outlook • Scheduling • Planning • Customer Service • Microsoft Excel • Filing • Event Planning • Medical Terminology • Communications • Microsoft Word • Accounting-

• Talent Acquisition • Data Entry • Management • Public Relations • Current Procedural Terminology

(CPT) • Leadership • Office Management • Surgery • Product Management • AWS Elastic MapReduce

(EMR) • Automatic Data Processing Software (ADP) • Nursing • CPT Coding • Employee Benefits • Adobe Acrobat • Anatomy • Specimen Collection • Vital Signs • Medical Records • Typing • Interpersonal Skills • Organizational Skills • Time Management • Attention to Detail • Communication • Problem-Solving-

• Microsoft Office • Flexibility

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