Customer Service Representative

ANGEL FARROW

***** *. ******* **., #****, Houston, TX 77071 H: 832-***-**** C: 832-***-**** ad0vop@r.postjobfree.com

PROFESSIONAL SUMMARY

I am a dedicated Customer Service Representative who provides exceptional customer service through activelistening and problem solving. I have expertise providing customer support in high call volume environments andI have exceptional computer aptitude and telephone etiquette. I am a customer-oriented Customer ServiceRepresentative who is successful at troubleshooting and handling customer support issues in a timely manner.

SKILLS

Skilled in call center operations Type 55 wpmCustomer interface expertise Keystrokes 10,000 strokes per minute Adheres to customer service procedures Efficient in Word, Excel and MASCommitted to maintaining data integrityStrong problem solving aptitudeCustomer service award

WORK HISTORY

Customer Service Representative, 10/2006 to 08/2016Skyhawk Chemicals – 701 N. Post Oak Rd, Ste 540, Houston, TX 77024

Handled orders that came by inbound calls or email from the sales team and customers. Handling the ordersconsisted of taking the order, setting it up with a supplier and carrier and making sure it was delivered tocompletion. If a problem arose, I would contact the either the supplier, carrier or customer to access the issue and then work on aresolution. I would make sure to apologize and stay in contact with the customer to let them know when theproblem would be resolved.

Accurately documented, researched and resolved customer service issues.Referred unresolved customer grievances to designated departments for further investigation.

Customer Service Representative, 04/2000 to 08/2006AT&T – Presidio Square Blvd., Houston, TX

Effectively managed a high-volume of inbound customer calls.Answered a constant flow of customer calls with up to 100 calls in queue per minute.Addressed and resolved customer product complaints empathetically and professionally.Gathered and verified all required customer information for tracking purposes.Defused volatile customer situations calmly and courteously.Accurately documented, researched and resolved customer service issues.Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call centerenvironment.Referred unresolved customer grievances to designated departments for further investigation.Resolved service, pricing and technical problems for customers by asking clear and specific questions.Managed high call volume with tact and professionalism.Acted professionally and patiently when addressing negative customer feedback.Met or exceeded service and quality standards every review period.

EDUCATION

Associate of Applied Science: Applied Mathematics,Prairie View A&M University - Prairie View, TX

I did not graduate with a 4 year degree because I had to leave college for family reasons.I did complete 2 1/2 years of college.

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