Customer Service Representative, Appraiser

Nicholas J. Hall

**************@*****.*** Phone: 503-***-****

Experienced Auto Damage Appraiser and Auto Body Estimator who has worked in both the insurance industry and auto body collision industry. Certified in I-CAR Platinum and Chief Certified Master Structural Damage Analysis.

Licensed in the following states:

•Connecticut- MVPD Appraiser

•Delaware: Appraiser

•North Carolina: Motor-Vehicle Damage Appraiser

•Pennsylvania: Motor Vehicle Physical Damage Appraiser

•South Carolina: Appraiser

•Vermont: Auto-Physical Damage

2018-2023: The General Insurance, Auto Damage Staff Appraiser for Pacific Northwest

Accepted photos of damaged vehicles from customers and wrote initial estimates for both claimants and insured. Inspected vehicles for prior damage, handled supplements with body shops after initial estimates.

2015-2018: Caliber Collision (formerly known as ABRA Auto Body and Glass), Portland Oregon Metro Area, Estimator

Customer Service Representative who estimated damaged vehicles, followed vehicles through the shop, and provided delivery of finished vehicle. Worked with insurance companies to facilitate process. Handled body shop paperwork.

2013-2015: Dick Hannah Collision Center, Vancouver, WA, Estimator

Customer Service Representative to assist customers with damaged vehicles. Worked with customers from initial contact to delivery of finished vehicles and coordinated with insurance companies. Coordinated body shop and dealership paperwork.

2011-2012: Alliance Inspection Management, Pacific Northwest Field Services Manager

Contacted customers and inspected lease returned vehicles for damage. Traveled through the Pacific Northwest and California to auto dealerships for floor count of vehicles and reconciliation of floored vehicles. Estimated port and transportation damage.

2005-2011: Travelers Insurance Company, Auto Field Damage Appraiser for Oregon and Washington

Contacted customers to set appointments to inspect vehicles for damage estimates. Worked with repair shops to an agreed cost of repair. Followed up with supplements at repair shops. Documented the file and guided the customer and file handlers on claims. Rental car management.

Education:

San Francisco Academy of Art College, San Francisco, CA

Major: Illustration and Graphics

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