Customer Service Account Manager
Resume:
Christy
Paul
Bradenton, Fl *4210
**********@*****.***
SUMMARY
Self-motivated individual with over 20 years experience in sales and customer service. Adept at prioritizing and completing tasks to meet customers’ needs. Safety-minded and a good communicator with strong computer skills.
EXPERIENCE
Realtor
Orlando, Fl — 2003-present
●Advise clients on market conditions, prices, mortgages, legal requirements, and related matters
●Coordinate property closings, overseeing signing of documents and disbursement of funds
●Prepare documents such as representation contracts, purchase agreements, closing statements and deeds
●Promote sales of properties through advertisements, open houses and participation in multiple listing service
●Act as an intermediary in negotiations between buyers and sellers, generally representing one or the other
Account Manager/Customer Support Representative, Radixx
Orlando, Florida — 2009-2012
●Resolve customer complaints regarding sales and system difficulties
●Determine need for new products to increase sales for client
●Monitor customer preferences to determine focus of sales efforts
●Work independently and keep records of hours and sales
●Keep records of customer interactions and transactions, recording details of inquiries, complaints, or comments, as well as actions taken
●Researching reported issues to verify accuracy and documenting findings before sending to development
●Check to ensure that appropriate changes were made to customers’ problems
Customer Service Representative, USAirways
Multi City - 1989-2003
●Plan routes, itineraries and accommodation details for clients at ticket counter and at call center
●Compute fares and fees using schedules and computers
●Answer inquiries regarding information such as schedules, accommodations, procedures and policies
●Trace lost, delayed, mischecked and mishandled luggage
●Fill in for supervisors during vacations and sick time
EDUCATION
The Boyd School
Travel/Business — 2003
Philo High School
Completed coursework toward Business - 2003
ADDITIONAL SKILLS
●Self-motivated, initiative, high level of energy
●Strong communication skills
●Decision making, problem analysis and solving, critical thinking, organizing, and planning
●Tolerant and flexible to different situations
●Adaptability and ability to work under pressure
REFERENCES
Available upon request.
Contact this candidate