Customer Service Administrative Assistant

Shawnta E. Grant

443-***-**** *******.*********@*****.*** Columbia, MD, 21044

CAREER SUMMARY

Personable, dedicated administrative assistant with 10+ years experience in telephone customer service and customer care. Very organized and meticulous with customer internal/external interaction along with open lines of communication among management, staff, and customers/patients in the call center and business/medical office environment. Focused on using firsthand experience and training to be an asset to a rewarding career.

CORE COMPETENCIES

Customer Service Focused

Effective Communication Team

Player

Marketing/Sales Social

Perceptiveness

COMPUTER SKILLS

Microsoft Office (Word, Excel, Outlook), File Maker PROFESSIONAL EXPERIENCE

Virtual Administrative Assistant

The Visual Learning Centers of America Columbia, MD 08/2021 - Present

● Knowledgeable and competent of all jobs in the office from receptionist to therapists.

● Managed patient flow for multiple offices ensuring patients can easily get questions answered appointments scheduled, exams completed, dispensing items.

● Prepped new patient paperwork and entered into the system including insurance and co-payments.

● Collected current and outstanding balances and posting to ledger.

● Maintained and updated spreadsheet for all patients both current and home therapy to ensure all progress evaluations are scheduled in a specific timeframe.

● Tracked how new patients found the practice and shared information monthly with the consultant. Trust Analyst II

Wells Fargo Bank, N.A. Columbia, MD 07/2004 - 02/2011

● Served as a resource for general product knowledge to all customers and team members.

● Coordinated with the management team to communicate inventory while maintaining store merchandising guideline.

● Provided feedback to the Store Manager to improve the department to achieve all objectives for productivity and meet corporate exceptions.

● Focused on all corporate communication focusing on recalls and returns. Shawnta E. Grant *******.*********@*****.*** Page Two Customer Service Representative

Corporate Express Elkridge, MD 08/2000 - 05/2003

● Managed a high volume of calls while dedicating customer satisfaction and accuracy as core focus.

● Focused on all corporate communication focusing on Recalls and Returns.

● Engaged with customers, staying detailed oriented and organized while Loss Prevention practices were being utilized.

EDUCATION

Graduate, General Studies, Hammond High School, Columbia, MD Certificate, Information Processing, Howard County Vo-Tech, Ellicott City, MD

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