Administrative Assistant Customer Service

SAMSONDEED KASSIM

SALIFU

SUMMARY

Multi-talented and collaborative Administrative Manager with experience in liaising between an array of stakeholders, partners and client. Possess practical knowledge of analyzing data and developing reports. Focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset offering more than ten

(10) years of experience. Analytical problem-solver and persuasive communicator with talent for creative solutions.

EXPERIENCE

Assistant Director of Administration (Head of Adm), 11/2012 - Current Local Government Service - Osino, Ghana

Developed and managed a team of Twelve employees to ensure efficient operations of the department .

Assist in Coordinating financial activities, budgeting and forecasting for assigned departments.

Implemented policies and procedures to ensure compliance with state and local laws.

Monitored staff performance, provided feedback and conducted annual reviews.

Analyzed data from various departments to identify trends and develop strategies for improvement.

Assisted in developing strategic plans (Annual Action Plan) to meet organizational goals and objectives.

Organized monthly meetings with department heads to review progress towards project milestones.

Managed daily workflow of personnel by assigning tasks, tracking progress and providing assistance when needed.

Collaborated with other departments to improve interdepartmental communication.

Assist to Supervised internal recruitment process including interviewing candidates, making hiring decisions and onboarding new hires.

Represented the institution at conferences as a subject.

Assist to maintained close relationships with key stakeholders (Chiefs and opinion, CSO, etc..) while managing expectations.

Facilitated quarterly General Assembly meetings and taking minutes.

Handled incoming and outgoing mail, email.

Produced and distributed memos, newsletters and other forms of communication.

Oversaw recordkeeping and reporting efforts to satisfy document processing guidelines.

Assist to coordinate activities of decentralized department performance goals and methods for achieving melstone

CONTACT

Address: Accra Ghana

Phone: 024*******

Email: *.******.***@*****.***

SKILLS

CRM and Office Management

Software

Microsoft Office Suite

Hiring and Training

Customer Service Management

Organization and Multitasking

Office Supervision

Schedule Management

Event Planning

Project Planning

Office Management

Event Coordination

Bookkeeping

Administrative Support

Expense Reporting

Office Administration

Strategic Planning

Meeting Coordination

Critical Thinking

Met with stakeholders to address issues and implement solutions. Subject Teacher, 05/2010 - 10/2012

Ghana Education service - Prang

Developed lesson plans and activities to meet the needs of all students in a diverse classroom setting.

Instructed students on topics in Geography according to curriculum guidelines.

Assessed student performance by conducting tests and evaluating results.

Provided feedback to parents regarding student progress and academic achievement.

Organised field trips for educational purposes.

Maintained detailed records of student grades and attendance.

Encouraged positive behavior among students through effective classroom management strategies.

Established clear objectives for all lessons, units, projects, and assessments.

Supported extra-curricular activities related to the subject area being taught.

Facilitated meaningful discussions between students in order to promote critical thinking skills.

Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.

Graded student papers and assignments to track student progression. National Service Person, 09/2009 - 08/2010

Ghana Revenue Authority

Assisted in the administration of Vehicle Income Tax (VIT)

Preparation of Tax Clearance Certificate

Assist in operational duties.

EDUCATION AND TRAINING

Master of Arts, Democracy, Governance, Law And Development, 05/2017 University of Cape Coast - Cape Coast

Certificate, Local Authorities And The State, 10/2013 ENA Ecole National D' Administration - Paris - France Diploma, Diploma in Education, 06/2011

University of Education, Winneba - Kumasi

Bachelor of Arts, Integrated Development Studies, 06/2009 University For Development Studies - Tamale

High School Diploma, 07/2004

Bolgatanga Senior High School - Bolgatanga

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