Document Review Quality Control

MICHELE COLLINS

***************@*****.*** 917-***-****

*** ********** **., ********, ** 31419

New York State Bar No. 3968492

EXPERIENCE

EPIQ GLOBAL

Project Attorney, Remote (2022-present)

Investigate complaints of noncompliance, problem-solve customer escalations, and implement corrective action plans pursuant to all applicable laws, regulations, internal procedures or company policies. Maintain, update, and recommend new procedures and policies to ensure staff compliance. Implemented bi-monthly quality checks for project teams to assess work product, identify areas of improvement, and advocate for aligned training. Coordinate interdepartmental meetings to discuss regulatory requirements of the Consumer Financial Protection Bureau, Federal Deposit Insurance Corporation, and the Office of the Comptroller of the Currency, to ensure day-to-day implementation.

E-Discovery Document Review, Remote (2021-2022)

Coded documents for responsiveness, privilege, confidentiality, subject matter, and significance using various software. Reviewed complex documents involving financial matters, breach of contract, healthcare, banking, construction, and mergers and acquisitions. Prepared privilege logs and performed quality control. Compiled findings and drafted memos for depositions.

FINRA

Senior Case Administrator, Los Angeles, California (2011-2020)

Identified, researched, and resolved substantive, regulatory, and procedural case issues. Provided administrative and procedural guidance to arbitrators, attorneys, pro se parties and staff to ensure compliance with the Codes of Arbitration Procedure, including electronic filing and service requirements. Investigated constituent complaints through interviews and document review. Managed support staff members as a team lead. Examined regulatory records and collaborated across departments regarding the appropriateness of expungement requests. Analyzed and issued rulings on administrative motions, including jurisdictional challenges. Trained regional staff on the Codes of Arbitration Procedure.

Associate Director, New York, New York (2005-2011)

Drafted procedural and substantive rules in the Codes of Arbitration Procedure, and assisted vetting them with and seeking approval from FINRA’s National Arbitration and Mediation Committee and Board of Directors, and the U.S. Securities and Exchange Commission. Created training manuals and metrics on the rules, trained staff, monitored their performance, and addressed any deficiencies. Managed the National Intake Department responsible for determining jurisdiction and service compliance of all new arbitration claims. Conducted investigations of cases and analyzed the data to ensure FINRA addressed trends involving problematic investment products, industry members, and litigation tactics. Researched legal issues impacting arbitration rules and provided findings and proposed solutions to senior management. Reviewed staff’s rulings on administrative motions to ensure all substantive, regulatory, and procedural issues were properly addressed. Also, reviewed staff’s findings on constituent complaints and drafted responsive correspondence to resolve the matters.

Staff Attorney, New York, New York (2003-2005) (See Senior Case Administrator, above)

Mediation Administrator, New York, New York (2001-2003)

Managed all cases in the Northeast Region. Effectively negotiated settlements of matters between parties with small claims. Recruited and hired mediators.

LEITNER & GETZ, New York, New York, 2001

Associate Attorney

Provided defense representation for an associated person involved in a securities fraud case. Drafted motions, opposition briefs, discovery requests and prepared clients for depositions and testimony.

NEXTLINK, Seattle, Washington, 2000

Assistant to Chief Corporate Counsel

Involved in a broad range of legal matters, including contract negotiations with startup Internet companies. Researched and drafted legal memoranda regarding federal regulations applicable to telecommunications companies.

EDUCATION

University of Akron School of Law, Akron, Ohio

Juris Doctor; Dean’s List; Graduated in 2.5 years; Intern for Judge Dan A. Polster, United States District Court for the Northern District of Ohio and former Justice Deborah L. Cook, Ohio State Supreme Court (currently serving on the United States Court of Appeals for the Sixth Circuit)

University of San Diego School of Law, San Diego, California

Master of Laws (LL.M.) Candidate in Taxation

North Carolina State University, Raleigh, North Carolina

Bachelor’s Degree in Sociology; Dean’s List

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