Customer Service Travel Agent

Nancy Lawson

806-***-**** **.**********@*****.*** Fort Worth, TX 76112

SUMMARY

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

SKILLS

Problem-Solving

Inventory Assessment

Coordinating Daily Operations

Verbal and Written Communication

Work Planning and Prioritization

Staff Supervision

Budget Adherence

Documentation and Reporting

Continuous Improvement

Team Collaboration and Leadership

Safety Procedures

Performance Monitoring

Purchasing and Procurement

Customer Service

Computer Skills

Supply Requisition

Work Order Analysis

Materials Inspection

EXPERIENCE

Shift Supervisor, Wild Willy's Adventure Zone, March 2021-Current

Elizabeth, CO

Completed opening and closing duties to facilitate business operations.

Assisted upper management with daily operations to meet standards of service and quality.

Collaborated with team members to improve performance and implement training updates.

Resolved customer complaints and reported issues to senior management.

Taught staff upselling techniques to meet revenue targets.

Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.

Delegated tasks to employees and monitored activities and task completion.

Handled escalated customer concerns and emergencies in absence of manager or supervisor.

Checked orders for quality and completeness.

Complied with company safety procedures, policies and regulations to promote safe working environment.

Logistics Specialist, US Navy, May 2016-April 2019

Ft. Worth, TX

Conducted inventory checks and resolved discrepancies.

Worked with team members to improve process integration and flow.

Kept deliveries on track and provided timely status updates.

Strengthened integrity, developing organization systems for records, reports and agendas.

Improved lines of communication between company and customers.

Logged, processed and followed up on merchandise authorization shipments in databases.

Eliminated process discrepancies, directed budget and personnel by establishing supply/inventory control management functions.

Strengthened operational efficiencies by developing organizational filing systems for invoices, customer orders and contract records.

Provided product shipment delivery quality control, eliminating downtime to maximize revenue.

Processed sales orders and completed bookkeeping, purchasing, tracking and credit application tasks.

Evaluated pricing proposals and negotiated optimal rates, schedules and terms.

Aided senior leadership with report generation to utilize process improvements.

Monitored and organized logistics documents, bills of lading, delivery receipts, packing lists and load tags.

Organized and maintained order documentation.

EDUCATION AND TRAINING

Bachelor of Science

Business And Logistics, Colorado Technical University, Colorado Springs CO February 2023

Graduated Cum Laude

ACTIVITIES AND HONORS

Member, Alumni Association

Navy and Marine Corps Achievement Medal

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