Customer Service Inventory Control

REGINA BROWN

**************@*****.***..

803-***-****.. 704-***-****(c)

CAREER OVERVIEW

I have 10 plus years in Financial Industry and 20 plus years in Customer Service. As well as 20 plus years in Transportation Industry.

CORE STRENGTHS

Strong organizational skills

Active listening skills

Seasoned in conflict resolution

Sharp problem solver

Energetic work attitude

Inventory control familiarity

Customer service expert

Telephone inquiries specialist

Adaptive team player

ACCOMPLISHMENTS

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

WORK EXPERIENCE

09/2010 to Current Perazim Dispatch Services.. Lancaster S.C

Dispatcher.

dispatch Owner Operators with their work assigments using load boards.

09/1994 to 08/2010 Schneider National Transportation-Charlotte N.C

Driver Manager/Transportation Planner/Driver Recruiter.

Dispatch company drivers and owner operators with their daily work

assignments ensuring ontime pickup and deliveries.schedule driver for

additional training if needed, schedule dot drug screening.Point of contact for customers and third party carriers.While maintaining a 99% customer satisfaction record.

Set up and execution of job fairs for potential drivers, reviewing driver

applications to make sure they meet hiring criteria.

EDUCATIONAL BACKGROUND

2011

Licence: Insurance

York Tech Rock Hill, south carolina,

1980

State Teacher College- Associate Degree in English

rEFERENCE: jAMES jONES (848)R

Contact this candidate