Customer service, data entry

CATHERINE POLI

******@*****.*** 248-***-**** Sterling Heights, MI 48314

Summary

I am a retired US postal worker. I have customer service experience and various computer processing knowledge. I can work very well on my own as well as with others. I have a very good work ethic and can provide leadership, loyalty and confidence in my abilities to adapt to any situation. I am patient, a logical thinker and dependable. I am detail and customer oriented. I can type 40wpm and 9500 strokes per hour on a numeric keypad.

Skills

Data Tracking

Records Analysis

Paperwork Processing

Database Entry

Spreadsheet Development

File Maintenance

Cash Handling

Scanning and Copying

Administrative Tasks

Processing Mail

Peer Relationships

Customer Satisfaction

Database Management

Mail Handling

Telephone Etiquette

Supply Tracking

Mail Sorting

Schedule and Calendar Management

Experience

*Kroger Sterling Heights, MI

*Fuel Lead Clerk

*03/2020- Current

Organized and maintained filing systems for documents, records and correspondence.

Developed efficient procedures to streamline work related tasks.

Reviewed and processed incoming invoices for payment.

Provided support to management with daily operations of the office.

Trained new staff members on departmental policies and procedures.

Maintained inventory of office supplies, equipment, and materials.

Coordinated activities between departments and shifts to ensure effective communication.

Delivered high-quality customer service through deep commitment to knowledge and performance.

Processed sales transactions to prevent long customer wait times.

Communicated with customers and employees to answer questions and explain information.

Trained staff members to perform work activities and use computer applications.

Inventoried and ordered materials, supplies and services.

Operated photocopiers and scanners, facsimile machines and personal computers.

Copied, sorted and filed records of office activities.

Communicated with customers, employees and vendors to answer questions and address complaints.

Monitored office supply stock levels and placed timely orders for replenishment.

Identified issues and utilized emotional intelligence and diplomatic communication to defuse.

Monitored and directed work of lower-level clerks.

*USPS Auburn Hills, MI

*Distribution Clerk

*02/1988 - 06/2019

Received, sorted and distributed incoming mail and packages.

Complied with safety regulations in the workplace as well as applicable laws regarding transportation of hazardous materials.

Broke down heavy pallet loads of cases, boxes and bags.

Tracked merchandise movements using RF scanners.

Prepared secure and well-organized shipping boxes, pallets and crates.

Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.

Placed incoming and outgoing letters and packages into containers based on destination and type, applying appropriate identifying tags on sacks and bins.

Created and implemented training plans for new employees.

Ensured compliance with safety regulations during all training activities.

Maintained up-to-date knowledge of industry trends and best practices related to job training programs.

Monitored the progress of trainees, identified areas for improvement and recommended solutions.

Adhered to all company policies related to safety, security, attendance, and dress code.

*Education and Training

*Control Data Institute Southfield, MI

Certificate of Completion in Computer Programming

03/1992

*Oakland Community College Auburn Hills, MI

Accounting, computer science

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