Customer Service Digital Marketing
Resume:
Zachary Taylor
** ****** ***** ****, **** Orange, NJ
ad0vh4@r.postjobfree.com
OBJECTIVE
Dedicated and ambitious graduate seeking to leverage a strong educational background and passion for digital marketing to contribute effectively to a dynamic team and drive success in a forward-thinking corporation.
EDUCATION
Bachelor’s of Science in Marketing
Rutgers University, Newark, New Jersey
Graduated: May 2022
Associate of Science in Business Administration
Essex County College, Newark, New Jersey
Graduated: May 2020
ACADEMIC ACHIEVEMENTS
Dean’s list, Rutgers University, Spring 2021, Fall 2021, Spring 2022
GPA: 3.6/ 4.0
COURSEWORK
Netflix Situational Analysis and Consumer Research
●Performed comprehensive situational analysis of Netflix, identifying market trends and opportunities.
●Designed and executed original consumer research, developing relevant research questions and hypotheses.
●Devised effective methods to gather consumer responses, showcasing strong analytical and research skills.
●Conducted a Chi- Square Test and Unrelated T-test using Excel to analyze consumer preferences.
●Researched impact of Netflix original and non-original shows, analyzing data to draw insightful conclusions.
●Presented data analysis results and provided strategic recommendations for enhancing user experience.
KEY SKILLS
Customer Service
PProficiency in Microsoft Office – Word, Excel, PowerPoint
Ability to work under stress
and at a fast-pace
Problem-solving
Adobe Photoshop
Team Player
Strong Communication Skills
SQL and HTML
Creative Marketing
WORK EXPERIENCE
Supervisor at UPS, Bayonne NJ, July 2023 - Currently
● Oversee and manage a team of employees, ensuring they adhere to safety guidelines, maintain high productivity, and deliver exceptional customer service.
● Achieved a 15% improvement in package handling efficiency by implementing comprehensive training programs and process optimization.
●Foster a collaborative and safety-conscious work environment, resulting in no safety incidents.
●Establish and maintain positive working relationships with employees, management, and customers.
●Develop and implement cross-training programs to promote employee development and enhance departmental flexibility.
●Quickly determine and implement solutions for package concerns to ensure timely and accurate deliveries.
Server at SuzyQues, West Orange, NJ, January 2018 – March 2020
●Provided exceptional service to 100+ daily customers contributing to restaurant sales and profit
●Actively gathered customer feedback to identify areas of improvement and enhance the dining experience
●Demonstrated strong organizational abilities by managing the host desk, handling reservations and coordinating online pick-up orders
●Mentored and trained new waiters, showcasing teamwork and leadership skills to improve food safety and preparation skills
COMMUNITY SERVICE
Food Pantry Assistant, Saint Matthew’s AME Church, Orange, NJ, May 2017- July 2017
Led a two person team to ensure accurate and timely food distributions to those in need
REFERENCES
Available upon request
Contact this candidate