Customer Service Project Management

KYLE MORIN

***************@*****.*** +1-915-***-**** www.linkedin.com/in/kyleelliotmorin

EDUCATION

BACHELOR OF SCIENCE,

KINESIOLOGY

Minor: Education EC-12

SUL ROSS STATE UNIVERSITY,

Sept.2013- Dec. 2015

UTEP, Sept. 2010- May 2013

TECHNICAL SKILLS

Microsoft Office, Google-Suite,

Salesforce, Smartsheet,

WorkOtter,

Dialpad, ZOOM, Slack, Teams,

Dropbox, Jira, Jotform, Trello,

Invision, Tettra, Miro, Assembly,

OS, Windows, Adobe,

Project Management

SOFT SKILLS

Sales, Operations, Management,

Marketing, Data Analysis,

Customer Service, Adaptability,

Leadership, Problem Solving,

Creativity, Communication,

EXPERIENCE

Century Law Firm / Senior Financial Sales Consultant / Feb. 2022- June 2023 New York City, New York (Remote, Inside Sales)

- Achieved monthly target of $1,000,000 per month in net debt, managed a team of 10 consultants with a goal totaling $10,000,000 per month

- Initiated contact with an average of 25 clients per day and making 100 to 120 calls a day through Dialpad to collect personal information; ran credit reports through salesforce to send to creditors across the country

- Composed analysis on clients financial status using their debt to income ratio, credit score, and loan to balance; developed sales pitch tailored towards clients financial portfolio; presented legal documentation to clients to validate comprehension of the debt adjustment process

- Evaluated sales teams calls to see if any changes need to be made to consultants scripts, pacing, tonality, or dial production Mobile Destination / District Sales and Operations Manager / Verizon Wireless Dec 2016 - Feb 2022 Austin, Texas (Hybrid)

- Recruited, hired, and retained a team of 8 managers and 52 associates; recognized as the #1 district percent to goal in the company 12 times over the past 6 years; hosted interviews, new hire orientations, district meetings, and company meetings.

- Created a high performance culture in stores by setting profit targets of

$40,000 to $70,000 with a district goal $500,000 per month; analyzed store performances and coached on how to be successful in their target metrics

- Monitored and analyzed business trends across the district to improve marketing strategies and merchandising

- Developed and implemented plans to maximize sales to meet or exceed goals within the district for all KPI’s including sales, payroll, and P&L. Hampton Inn / Director of Sales / Dec. 2015 - Jan 2017 Addison, Texas

- Maintained 400 room hotel at 90% occupancy per day, with target sales goal of $600,000 per month; managed a sales team of 3 and front desk team of 7

- Provided customer service and maintained records of corporate accounts; made 50 to 100 calls daily to maintain occupancy rates; built relationships with local and corporate businesses to build a pipeline for future company stays or family trips

- Set expectations for office procedures, oversaw front desk operations, and used interpersonal skills to govern customer escalations

- Planned and coordinated events for large corporate accounts; acquired new corporate accounts through daily social media and email marketing

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