Customer Service Data Entry

Mayra Castro

Charlotte, NC ***.***.***** *********************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented and outgoing customer service professional with over ten years of experience and proven knowledge of customer service, workflow prioritization, and data entry. Adept at multitasking in a challenging environment to provide effective support for clients and cross-functional teams. Strong planner and office mediator, always open to change, and able to work independently as well as in a group setting.

KEY QUALIFICATIONS

Proficient in the use of Microsoft Office

Ability to work independently or as part of a team

Exceptional phone etiquette

Vast knowledge of the use of Restaurant 365

Fluent in the Spanish language

Excellent organization and time management

Exceptional phone etiquette

WORK EXPERIENCE

MANAGER SABOR LATIN STREET GRILL AUGUST 2022-CURRENT

Oversee employees work in front and back of the house to ensure compliance with restaurant policies and regulations.

Produce monthly reports detailing budget expenditure, sales trends, and forecasts.

Consistently exceed daily, weekly, and monthly sales targets while maintaining costs and keeping employee turnover low.

Manage inventory control and supplier liaison.

Responsible for training and onboarding of new staff members.

MANAGER POLLO ROYAL RESTAURANT JANUARY 2020-AUGUST 2022

Responsible for recruitment, selection, and training of personnel.

In charge of the food and supply expenditure.

Performed audits on all areas of the restaurant to ensure the state of readiness before opening.

Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.

MANAGER HOTEL VILLA JULIANA SEPTEMBER 2013-JULY 2019

Represented the hotel at various events and built and maintained strategic relationships with business partners.

In charge of multiple sales and marketing activities and assist in budget management.

Developed and implemented new business plans and strategies and led a team of more than 15 employees.

Monitored inventories of supplies and equipment, ensuring that all purchases were within budget and made from approved vendors.

EDUCATION

MBA Universidad Yacambu Barquisimeto-Venezuela May 2010

BBA Universidad Centro Occidental Lisandro Alvarado Barquisimeto-Venezuela December 2010

BBA Colegio Universitario Fermin Toro Barquisimeto-Venezuela December 2006

REFERENCES

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