Customer Service Representative
Resume:
PATRICE PILOT
Tucker, GA ***** · 770-***-****
**********@*****.***
SUMMARY
Dedicated Customer Service Representative with 10 plus years of experience completing transactions with priority on customer satisfaction. Focused on answering customers’ questions, solving problems and processing payments. Committed to helping customers with uncommon questions and concerns by asking coworkers and manager for assistance.
EXPERIENCE
JUN 2019 – JUL 2020
CASHIER, SUSIE BEST WINGS
o Processed 40-50 transactions per day with exceptional accuracy o Completed daily recovery tasks to keep area clean and neat for maximum efficiency o Trained new team members in cash register operation, stock procedures and customer service
FEB 2017 – MAY 2019
CUSTOMER SUPPORT REP, DD’S DISCOUNT
o Asked probing questions to determine service need and accurately input information into electronic system
o Escalated customer concerns, store issues and inventory requirements to supervisors o Educated customers on special pricing opportunities and company offerings EDUCATION
MAY 2010
MEDICAL BILLING & CODING, AMERICAN PROFESSIONAL INSTITUTE SKILLS
o Cash counting machine operations
o Cash drawer balancing
o Customer order recording
o Merchandise restocking
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