Customer Service High School

ARLET BICAKCI

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***** ****** ******* ***. • Saugus, CA 91390 • 818-***-**** • **************@*****.*** SUMMARY OF QUALIFICATIONS

Over 28 years of experience in business ownership and management with a great ability to lead while maintaining high standards and achievement. Articulate communicator able to effectively interact and collaborate with diverse populations of team members, customers, and community. Self-motivated with strong planning, organizational and leadership skills. Proficient with Windows and Mac OS, Microsoft Word and PowerPoint.

PROFESSIONAL EXPERIENCE

BOUQUET CLEANERS

Owner/Manager

Santa Clarita - September 1995-Present

Manage and supervise the facility in accordance with the standards, regulations, and policies set forth in the Environmental Protection Agency (EPA) and Occupational Safety and Health Administration

(OSHEA).

• Lead a team of 5 employees

• Develop marketing strategies

• Manage monthly and annual budgets

• Provide continuing in-service training for employees

• Plan and conduct meetings to discuss personal growth and development

• Maintain payroll records

• Manage inventory/supplies

• Collaborate with the community and provide exceptional customer service

• Develop a relationship of trust and respect with customers and employees

• Address and successfully resolve concerns and conflicts

• Prepare annual agency reports including Facility Evaluation and Customer Survey for strategic planning

• Open, sort and route incoming mail, answer correspondence, and prepare outgoing mail EDUCATION

LOS ANGELES PIERCE COLLEGE, Woodland Hills, CA

• Completed 12 units in Business and Administration FERRAHIAN HIGH SCHOOL

• High School Diploma – May 1984

SPECIAL SKILLS

SPECIAL SKILLS

Experience in interpreting in Armenian and Turkish for ATA members ARLET BICAKCI

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• Quadrilingual: English, Armenian, Spanish, Turkish

• Native level of Western and Eastern Armenian

• Native level of Turkish

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