Customer Service Silver Spring
Resume:
Nina Makel
Silver Spring, MD *****
****************@*****.***
Work Experience
Night Stocker
Safeway - Silver Spring, MD
August 2021 to Present
Moved and lifted heavy loads using equipment.
Maintained current knowledge of self planograms and end cap plans to effectively merchandise products. Labeled products, rotated stock, and placed merchandise in front of customers for a more appealing display.
Looked through shelves and product cases for expired,outdated,or spoiled items. Used a price list to stamp, attach, or change price tags on merchandise. Used dollies and pallet jacks to unload and organize merchandise from delivery trucks. Used forklifts, pallet jacks, and hand trucks to move merchandise. Prepared items for sales floor stocking by affixing tags and preparing pallets. Followed safety protocols when transporting merchandise to different areas of the store to avoid item damage.
Retail Sale Associate
Macy's - Hyattsville, MD
June 2022 to June 2023
Women’s shoe as a tier 1 base pay and commissions sales associate. I assisted customers with bill payment and credit issues and I practiced leadership skills and great customer service skills while leaving every customer satisfied.
Amazon Fulfillment Associate
Amazon - Chevy Chase, MD
May 2019 to May 2021
Provide excellent service by locating required grocery and personal items and reviewing the store system for merchandise at other locations.
Built and nurtured strong relationships with customers in order to foster loyalty and increase customer satisfaction ratings.
Remained calm and composed during high-stressed situations and when dealing with difficult or irate people.
Greeted customers and offered assistance with merchandise selection, accessory selection, and purchase completion.
Greeted customers warmly, offered assistance, and informed them about the latest promotions. Selected quality and accurate items for lots of daily customer orders. Provided knowledgeable, friendly assistance to each customer at every stage of the shopping and purchasing process.
Carefully reviewed customer orders to locate desired items and checked the app on a regular basis for any changes.
Met sales and service targets of 100% by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships. Instacart Shopper
Instacart - Washington, DC
October 2018 to January 2021
Provided excellent service by locating required grocery and personal items and reviewing the store system for merchandise at other locations.
Built and nurtured strong relationships with customers in order to foster loyalty and and increase customer satisfaction ratings.
Remained calm and composed during high-stressed situations and when dealing with difficult or irate people.
Work with lots of customers to fulfill specific grocery and personal orders based on customer requirements and inventory availability every day.
Communicated with costumers, management, and the sales team to better understand their needs and make recommendations.
Greeted customers warmly, offered assistance, and informed them about the latest store promotions. Provided knowledgeable, friendly assistance to each customer at every stage of the shopping and purchasing process.
Carefully reviewed customer orders to locate desired items and checked the app on a regular basis for any changes.
Met sales and service targets of 100% by leveraging interpersonal communication skills and product knowledge to cultivate and secure new customer relationships. Education
GED
Latin American Youth Center - Washington, DC
January 2005 to June 2005
Skills
• Stocking
• Active listening skills
• Retail sales
• Communication skills
• Strong interpersonal skills
• Retail merchandising experience
• Customer service
• Merchandising expertise
• Customer oriented
• Positive and friendly
• Motivated team player
• English
Assessments
Filing & organization — Completed
June 2022
Arranging and managing information or materials using a set of rules Full results: Completed
Retail customer service — Completed
June 2022
Responding to customer situations in a retail setting Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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