TRAVIS A. RICKS JR.

MEMPHIS, TENNESSEE • (***) **1- 2149 • 901-***-**** • ad0vdm@r.postjobfree.com IT SUPPORT PROFESSIONAL

Experienced IT Specialist and Field Service Tech with 5+ years’ experience in technology and team supervision, and skilled in hardware, networking, application support. Background includes troubleshooting PCs, laptops, machinery, printers, and other equipment. Knowledge includes quick issue resolution, critical thinking skills, and excellent customer service. A self-motivated team member with a strong work ethic, recognized for efficiency, professionalism, and drive for results.

EDUCATION CERTIFICATION

Certifications: ● ITIL Foundation (Certified September 2018)

● Cisco Certified Network Associate (CCNA) (in progress)

● Microsoft Certified Information Technology Professional (MCITP) (in progress) Education:

● IT Certification Training, Lab Four Professional Development Center, Memphis, TN, 2018

● Associates Degree in Applied Science - Computer and Electrical Engineering Technology, 2001

● ITT Technical Institute – Detroit, Michigan

Competency:

Networking

● LAN/WAN Configuration

● Cisco Router/VLAN

● Exchange Server

● DNS Server

● Firewall Configuration

● Cisco Switches

● VPN Remote Access

● Wireless Access

● Network Connectivity

Technical Skills/Tools

● Schematics – Electrical & Mechanical

● Analog and Digital Electronics

● Smart Meters/Gas Meters

● ISO/OSI Model Chip Standards

● Oscilloscope / Micrometers / Gauges

● Integrated Circuit Operations

Software

● Windows 7/8/10/11

● Imaging

● Active Directory

● Software Installation

● Mac OS

● Ticketing System

● Microsoft Outlook & Email Programs

● Microsoft 365

● Remote Access

● Social Media Tools

Hardware

● PC & Laptop Troubleshooting

● Hardware Install and Support

● Printer Troubleshooting

● Audio / Visual Equipment

Business Skills

● Customer Service

● Reports & Records

● Phone Support

● Supervisor/Lead

● MS Word / Excel, Outlook

● Technical Writer

● Excellent Communication

● Skills

● Detail-Oriented

● Help Desk Support

● Microsoft PowerPoint

● Agile

PROFESSIONAL WORK EXPERIENCE

Field Services Technician, NerdyTeks - Memphis, Tennessee 2016 – Present

● Installed and configured desktops, laptops, mobile devices, and associated peripherals and related software

● Performed break/fix, desktop support, data migration, refreshes, onsite updates, and configuration changes

● Provide technical assistance to onsite and remote end users, document and provide updates on ticket status as needed

● Managed the ticket queue and ensure tickets are resolved and closed within the defined service level agreement

● Reimaged devices when needed

● Reset passwords and created domain accounts using Active Directory Users and Computer tool 1 of 3 Travis Ricks REFERENCES AVAILABLE UPON REQUEST

● Used Team Viewer and RDP to remotely troubleshoot and resolve software problems on Windows OS

● Provided IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support

● Diagnosed and resolved issues with computers compromised with viruses and malware

● Provided IT support for disaster recovery and immediate response in emergency situations at local sites

● Provided on-call support if required outside business hours on a rotational basis

● Installed IP, wireless, analog, and digital phones

● Testing the cables using the tester for IP phone from patch panel to user’s desk

● Supported computers, printers, cell phones, telecom (VoIP), audio visual, servers, network equipment, operating systems, network access, websites, e-mail, third party software used to support business functions, and various internal corporate supported business applications

● Documented and maintained processes, best practices, knowledge base and training materials

● Ensured company and departmental goals as defined by management are met completely and on time

● Supported core services such as DHCP, DNS, WINS in an Active Directory environment

● Quickly responded to alerts and performed troubleshooting to resolve the issue

● Managed local IT vendor relationships and scheduling as required for A/V, Networking, and Printer support

● Performed Point of Sale (POS) equipment repairs for retail chains

● Installed security cameras and DVR for retail chains

● Troubleshoot and repaired hardware including LCD monitors, mainboards / motherboards, and hard drive failures

● Diagnosed and resolved issues with Smart tv’s, no video, signal issues, network connectivity, sound, and setup

● Replaced the panels, LVDs, LVDS cables, and power boards for Samsung, Vizio, LG, Sunbrite, and other models

● Replaced the network card for various smart TVs, desktops, and laptops

● Replaced the Public Video Monitors (PVMs) for retail stores Quality Control Inspector, SXP-Tunica, MS 2020 -2021

● Visually inspected the extruded pipes with various metal combinations

● Used measuring tools to determine the length, width, and thickness of the pipe

● Recorded the information in the traveler and compare results to the proper specs

● Marked any defects that will affect the performance of the pipe Quality Control Inspector, Nuvasive - Memphis, Tennessee 2018 - 2020

● Used matting parts to test the functionality of the products

● Used Schematics to inspect various parts

● Used optical comparators to get detailed measurements on parts request from Q.I.R.

● Calibrated gauges to ensure parts are in proper tolerance

● Verified all labels, laser etch, and packaging for the product Quality Control Inspector, Millstone Medical - Memphis, Tennessee 2016 – 2018

● Used Schematics to inspect various parts

● Used optical comparators to get detailed measurements on parts request from R.I.R.

● Calibrated Gages to ensure parts are in proper tolerance

● Used X.R.F. to determine the material of the part.

● Verified all labels, laser etch, and packaging for the product Smith and Nephew - Memphis, Tennessee 2015 - 2017

Mechanical Inspector – 2014 – 2017

2 of 3 Travis Ricks REFERENCES AVAILABLE UPON REQUEST

● Provided Quality Control

● Performed mechanical inspections

Finisher – 2016

● Used blueprint schematics

● Measured parts according to tolerance

● Chemically cleaned and sanitize parts

● Wet blast parts using a wet blast machine

Quality Control – 2015 – 2016

● Measured parts using calipers, b-mics and various tools

● Visual computers over comparative to measure parts according to blueprints

● Maintained production requirements

Synnex Corporation Olive Branch, Mississippi 2014 - 2015 Maintenance Supervisor

● Collaborated in the on-the-job training for all skill types involved with the maintenance and repair of equipment and the facility

● Designed and developed operational solutions and strategies for conveyor controls and production equipment

● Managed teams to set up and break down offices and conferences rooms including computer installation

● Managed team to set up workstations for production

● Created infrastructure for Google rooms and Twitter rooms

● Troubleshooted laptop computers and other equipment Utility Resource Group, Ypsilanti, Michigan

Field Services Technician 2013 – 2014

● Worked directly with computer interfaces

● Troubleshoot various meters using itron software

● Installed Electrical Smart Meters

● Installed gas modules

Duke Energy – Greenville, South Carolina

Field Services Technician 2008 - 2010

● Installed power meters in commercial and residential buildings

● Read and identified different types of meters for Energy Company

● Traced and locate meters from various transformers by using given schematics

● Troubleshoot problems with meter boxes at consumer’s homes

● Responded to and inspected consumer’s home during power outages

● Used a radio computer and Panasonic Toughbook

● Responsible for disconnecting and reconnecting the power at the customer's request 3 of 3 Travis Ricks REFERENCES AVAILABLE UPON REQUEST

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